Adele Clark Email & Phone Number

Utah

Responsible for regional revenue delivery approx. 34 million a year• Provide support for administrative and methodology support delivery for Project and Program Managers.• Mentoring of direct reports as well as regional resources.• Escalation management for complex projects and situations.• Develop cohesive relationships with external and internal customers.• Problem resolution for situational issues and project/programs.• Responsible for hiring new talent for Project and Program Management position

Avaya Program Experience - Thorough understanding of application and user interface design, Enterprise Communication, Call Center systems and adjuncts for Financial services, Retail and Systems integrator/Service provider, State and local government and College/University systems.• Program/Project Manager for Multi-site, SIP, VOIP Communication Manager, remote gateways, IVR, IC/OA, Modular Messaging, CMS, SAL, Session Manager, System Manager, Verint/Centerbridge, Avaya Integrated Management (AIM), Complex dialer/IR integration for customer survey and Avaya Call Back Assist.• Program/Project Manager for Multi-site VOIP Communication Manager, remote gateway project involving 50 sites, eCAS, Modular Messaging, CMS and Call Center Consolidation• Program/Project Manger for complex IP telephony Communication Manager installation between Canada and US including VoIP IR, IC/OA, call Center.• Program/Project Manager for Multi-site PBX upgrade to Communication Manager, CMS consolidation including ICM/Geotel, WFM, IEX, etalk and Genesys, over 200 sites and multiple Core locations in secure data centers.• Program Manage large complex University Campus environment including PaeTec integration, Mutare Integration, Covert voicemail for 5000 users, Convert ATM to new IP infrastructure for 12,000 users, complex e911 integration with Campus and Local PSAP, AIM, Prognosis, SIP and IP softephones and hardphones, Avaya presence, Contact Center, CMS

Avaya Program Experience - Thorough understanding of application and user interface design, Enterprise Communication, Call Center systems and adjuncts for Financial services, Retail and Systems integrator/Service provider, State and local government and College/University systems.• Program/Project Manager for Multi-site, SIP, VOIP Communication Manager, remote gateways, IVR, IC/OA, Modular Messaging, CMS, SAL, Session Manager, System Manager, Verint/Centerbridge, Avaya Integrated Management (AIM), Complex dialer/IR integration for customer survey and Avaya Call Back Assist.• Program/Project Manager for Multi-site VOIP Communication Manager, remote gateway project involving 50 sites, eCAS, Modular Messaging, CMS and Call Center Consolidation• Program/Project Manger for complex IP telephony Communication Manager installation between Canada and US including VoIP IR, IC/OA, call Center.• Program/Project Manager for Multi-site PBX upgrade to Communication Manager, CMS consolidation including ICM/Geotel, WFM, IEX, etalk and Genesys, over 200 sites and multiple Core locations in secure data centers.• Program Manage large complex University Campus environment including PaeTec integration, Mutare Integration, Covert voicemail for 5000 users, Convert ATM to new IP infrastructure for 12,000 users, complex e911 integration with Campus and Local PSAP, AIM, Prognosis, SIP and IP softephones and hardphones, Avaya presence, Contact Center, CMS