Adele Gatta Email & Phone Number

La Línea De La Concepción, Al, Es

Gibraltar

Gibraltar, Gibraltar

Gibraltar

Check-in, check-out, cashier closure and end of the shift/day procedures, night shift receptionist. Answering emails, making and adjusting reservations and business blocks, face and escalate guests’ complaints, proactively passing messages to different departments and dealing with partner agencies to accomplish daily tasks within scheduled times. Monitoring Manager Flash Report to obtain daily, monthly and yearly revenue, looking at guests’ online reviews to improve my team performance. Always… Show more Check-in, check-out, cashier closure and end of the shift/day procedures, night shift receptionist. Answering emails, making and adjusting reservations and business blocks, face and escalate guests’ complaints, proactively passing messages to different departments and dealing with partner agencies to accomplish daily tasks within scheduled times. Monitoring Manager Flash Report to obtain daily, monthly and yearly revenue, looking at guests’ online reviews to improve my team performance. Always being up to date by checking business functions, local events and special tours launched by travel agencies. Attending meetings and recording minutes to discuss them with the team members in order to achieve monthly and daily goals, interact with managers and directors through the process. Show less

Prague, Repubblica Ceca

Provide technical and financial transaction support to the most valued Expedia Hotel Partners across multiple account models, driving and training them towards the resolution. Resolve or escalate issue cases to other departments, follow-ups, collect personal and general feedback in order to discuss them in the monthly meeting, elaborate statistics, schedule short/long term goals and work on my performance improvement. Design projects based on datas, developing them through Powerpoint, Teamwork,… Show more Provide technical and financial transaction support to the most valued Expedia Hotel Partners across multiple account models, driving and training them towards the resolution. Resolve or escalate issue cases to other departments, follow-ups, collect personal and general feedback in order to discuss them in the monthly meeting, elaborate statistics, schedule short/long term goals and work on my performance improvement. Design projects based on datas, developing them through Powerpoint, Teamwork, Salesforce and other programs. Show less

Prague, The Capital, Czech Republic

Responding to inventory management inquiries; contacting lodging partners to resolve issues (questions, changes, etc.); proactively call lodging partners to resolve any anticipated future issues; contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.; providing supplier self-service support and maintenance; maintaining strong vendor relations with a positive attitude and outgoing nature; adhering to defined procedures, standards and performance… Show more Responding to inventory management inquiries; contacting lodging partners to resolve issues (questions, changes, etc.); proactively call lodging partners to resolve any anticipated future issues; contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc.; providing supplier self-service support and maintenance; maintaining strong vendor relations with a positive attitude and outgoing nature; adhering to defined procedures, standards and performance expectations; educating partners on self-service support. Show less

Italy

Restaurant Hostess, welcoming and escorting guests to their table, taking reservations, supervising my rank, looking out for each guests’ needs, advising them with the best option on the menu and taking care of the mise en place in the restaurant area. Bartending and entertaining guests, preparing and serving drinks and plated food, room service and counter service. Supply service areas with all needed equipment, cashier balance and closure procedures, always maintaining a clean workplace

Naples Area, Italy

I've been a promoter during one of the most famous and prestigious city event. Welcoming guest, promote a wide range of different travels and take reservations have been the main tasks. This experience has been the starting blast for my career, in terms of experience and knowledge. I improved my communicational skills as well as the persuasive ones.

The 2030 Agenda And The 17 Sustainable Development Goals Of The United Nations, Sustainability Studies

Activities and Societies: Developing knowledge, management and application of the 2030 Agenda and the 17 Sustainable Development Goals.

Dele C1 Certificate, Spanish Language, Literature And Culture, C1 Level

Activities and Societies: Reading ability and use of the language, listening ability and use of the language. Integrated skills: listening.

Eipass 7 Modules User Certification, Computer And Information Sciences And Support Services, 90/100

Activities and Societies: ICT Fundamentals, Web browsing, Web Collaboration, IT security, World Processing, Presentations, Spreadsheets.

Diploma In Tourism And Hospitality Management, Hospitality Administration/Management, 80/100

Activities and Societies: Psychology and Communication, Literature, IT, Economics, History, Mathematics, Geography, German, English.

Level B1.2 Grade 4-6 Of Trinity College, English Language And Literature, General, B1.2

Activities and Societies: Understand a wide range of demanding English texts and recognise implicit meanings. Develop the skills.