Adele Griffin Email & Phone Number

Manchester, England, Gb

Manchester, England, Gb

Manchester, England, United Kingdom

Learning & Capability Delivery Manager responsible for the management of a Training Facilitation Team within the FinCrime Hub.

Manchester, Greater Manchester, United Kingdom

Learning Consultant working on the Customer Due Diligence Project within Shared Services / Operations supporting delivery of new technologies and processes. Delivering training to new joiners on Customer Due Diligence and Anti-Money Laundering practices and regulations, as well as ongoing training/coaching across the operation. Liaising with key stakeholders across the business to capture learning requirements and translating this into Training Needs Analysis and appropriate learning interventions.

My role is to manage a team of Training Advisors in the implementation of various projects affecting the business. Responsible for all performance management, scheduling, delivery and reporting. Other duties include:• Work stream lead for project initiation meetings, communicating with senior management to understand requirements and managing risk• Maintaining learning outcomes for selected projects and driving responsibility for methods of delivery and affected audiences• Report to the Head of Policy and Training relating to team performance, highlighting potential challenges and providing solutions in a timely manner• Developing a business as usual catalogue of training to run alongside project implementations• Contribute to the overall training strategy for the Guinness Partnership• Coach and mentor staff both within my team and others. Setting objectives and targets that are demanding yet achievable and regularly reviewing performance during 121's• Role model the training methodology and quality assess my teams compliance with the process• Drive engagement through meetings and briefings, roadshows, increased communication channels, webinars and learning lunches• Regularly review training evaluation reports to drive continuous improvement both through training performance and the materials created

Manchester, United Kingdom

My role was to work with key stakeholders across the business to design and deliver appropriate learning and development solutions that meet the required needs. Initially responsible for the needs of the customer accounts teams, I also focused on customer lettings and asset teams. My responsibilities included:• Conducting training needs analysis in consultation with key stakeholders • Design and deliver learning and development interventions using innovative learning methods• Provide feedback and recommendations to support ongoing performance improvement• Design and deliver targeted training where appropriate• Work alongside internal and external bodies to ensure training content is compliant and current• Carry out effective evaluation and actively seek out feedback on training performance• Provide timely reports on performance using management information• Manage all elements of administration including course scheduling, room bookings, delegates, materials and any other provisions required

Customer Accounts Advisor Guinness Partnership LTD, April 2014 - February 2016My role was to deliver high quality customer focused rent account management services in line with agreed performance standards and targets. Providing customers with prompt, professional and accurate information and advice in relation to their rent account enquiries. I was handpicked to be part a new team that would focus on key accounts and I excelled in this role.Former Tenants AdvisorGuinness Partnership LTD, April 2013 - April 2014This role was to deliver high quality customer focused rent account management services in a very challenging environment as customers would no longer be in the property. Lack of forwarding address and contact details required a high degree of investigatory work, using software such as Experian and money judgement software. Once tenants were located, a high level of negotiation and influencing skills were required to secure payments that would be adhered to.

Manchester

Running own business creating bespoke floral arrangements, managing business accounts and client relationships.

My role was to design and deliver SAP training across the British Council’s global network as part of the biggest change programme the organisation had ever seen. Duties included: • Providing role specific, comprehensive training to over 1000 staff in 10+ countries including India, China, Bosnia and the United Arab Emirates• Created and maintained training schedules for trainers • Created and maintained rotas for staff responsible for cleansing training environment data during rollouts, liaising with both UK and overseas teams to ensure data cleansed without disruption to training sessions running across numerous time zones• Acted as training lead during Europe and East Asia rollouts, co-ordinating team meetings across time zones, providing support to trainers and updates to project and senior management• Mentoring and creating an induction package for new members of the team

Manchester, United Kingdom

Certificate In Anti-Money Laundering, Financial Crime

Anti Money Laundering (L3 Certificate), Higher Distinction

Cipd Level 5 In Learning And Development

Activities and Societies: CIPD Currently studying towards this.

L3 Diploma In Floistry, Distinction

L2 Diploma In Floristry, Distinction