Adele Hall Email & Phone Number

Auckland, Auckland, New Zealand

Transformation and Project Simplification Manager at Bank of New Zealand, simplifying product and services suite

Auckland, Auckland, New Zealand

Supporting transformation and projects team

New Zealand

I was responsible for supporting the planning, design and execution of system testing on simple to complex implementations. The QA Analyst works collaboratively within the IT department and business units to execute and validate test cases based upon system requirements.Other responsibilities include:Develop test plans, test cases, test scripts and test reports on multiple projects of varying size.Perform testing on various software, telecom and reporting systems.Validate that user expectations are achieved during the testing process.Review user requirements documents to ensure that requirements are testable.Remediation support:performing intake to determine appropriate course of action; conduct investigative steps to fully identify the issues; research product information, terms, conditions, contracts, etc.; create correspondence as needed; process complex and/or corrective transactions in line with BNZ financial compliance and conduct.

Auckland, New Zealand

Providing administrative and secretarial support to all legal professionals and lawyers of the Auckland Public Defence service:•Welcome and greet clients in person or on the telephone; answering or directing inquiries.•Produce information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data, and graphics; coordinating case preparation.•Conserve lawyers time by reading, researching. reviewing, verifying and routing correspondence, reports, legal documents and drafting reporting letters.•Organise client hearings, maintain lawyers calendars and schedule travel arrangements•record and monitor court appearance dates, pleadings and filing requirements, monitor evidence-gathering; anticipate changes in litigation or transaction preparation requirements.•Liaising with Legal Aid regularly to request or extend grants that cover client costs•provides historical reference by developing and utilizing filing and archiving retrieval systems•maintain office supplies, stock check; placing and expediting orders.•Updating data via online systems to check clients information and accounts•organise postal services

London, United Kingdom

Membership Services department are the first point of contact and communication with the members and provide the administrative function of processing memberships, event and training course bookings. As a Membership Officer I maintain high customer service levels and member satisfaction. • Quality service to high volume of calls to a diverse range of customers and members, with strong written and verbal communication skills to challenging and demanding queries.• Operate online portal and utilise its usefulness to the public, and underscoring its relevance to members and other target audiences.• Routine maintenance of the membership database. Updating records as appropriate. Identifying and resolving any anomalies• Assist team with processing applications for new listed practices; annual renewals, credit and debit card payments, supporting direct debit systems, issuing invoices and chasing members in arrears by directing members to the right department.• Liaise with Regulators, Events and Training departments to promote courses and update account details.• Updating accounts through CRM and logging and responding to incoming complaints/queries calls, post and emails. • Update Social Media account, twitter feed.• Key attributes; team work, analysing problems, product knowledge, creatively solve problems and resolve complaints. • Attention to detail and high level of organisation and administration by updating the database accordingly.

London, United Kingdom

The retention department is about maintaining business, also the importance of a telecom sales job description is patience and attention to customer satisfaction and restoring faith in the company.● Make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account.● The main responsibility of this telecom sales job is customer retention. You might answer questions regarding billing, how a particular product works, what type of support is available, and so on.● Companies work hard to get new customers and people in telecom sales jobs ensure that those customers understand, and are happy with their services.● If there are issues, you’d attempt to solve them so customers remain happy with their service and purchase. In instances where an issue is outside your wheelhouse, you would transfer the customer to the appropriate department.

Newmarket

As a Credit Control Officer; you need to have strong communication skills, quick learner, understand finance and the ability to build rapport quickly with people to collect any outstanding debt or work out a mutually beneficial solution based on their circumstances.Responsibilities and Strengths:● Handling inbound and outbound customer queries.● Liaising with other departments to resolve customer queries and reconcile customer accounts.● Follow up all outstanding accounts ensuring that customers are complying with their terms of trade and credit limits.● Identifying problem accounts and taking necessary action in a timely manner to minimise losses and use own initiative.● Intermediate computer and Microsoft Excel skills.● Target-driven; have to a conscientious and trusted administrator.● Strong attention to detail, accuracy and a methodical approach.

Auckland, New Zealand

My role involves administration and organization of the practice. Working alongside a team of Doctors and professionals. Responsible for protection of patients personal information. Being the face of the business and withholding a respectable relationship with people.Responsibilities and Strengths:• Responsible for appointment bookings and customer queries.• Email and Diary management.• Creating templates and tables for use of staff.• Successfully working harmoniously with professionals from different backgrounds.

London, United Kingdom

I worked full-time as a waitress and alongside the bartenders in a fast paced environment. My job was primarily customer-focused, but also involved supervising other colleagues and arranging events and parties in a fast-paced establishment.Responsibilities and Strengths:• Keeping to a high standard of hospitality practice.• Customer service and sales of expensive cuisine.• Team building and communication• Overseeing and booking Events and then hosting private parties.

London, United Kingdom

I worked as a temp for a Call Centre full-time. The role developed my sales in a Target driven business and customer service skills.Responsibilities and Strengths:• Handling sensitive bank information• Developing excellent customer service skills• Becoming proficient at setting up Gift accounts for charitable organisations.• Creating effective rapport with a variety of people.

Browns Bay

Strengths and achievements:• Developing excellent customer service skills• Building rapport and having knowledge about the brewing process of the breweries craft selection.• Team player in a busy environment- Bar and Waitress