Partnered with market and sales channel leadership for all customer-facing sales channels (company-owned retail, local dealer, national retail, and wireline business sales and solution providers) to identify, analyze, and communicate trends in port summary information and error volume and to assist leadership in driving process improvement down to the individual retail location level.Collaborated directly with internal Customer Service teams and external vendor centers supporting the Local Number Portability (LNP) function to identify issues, analyze processes, and provide feedback regarding performance and volume throughput.

Identified trends in porting activity to maximize the company’s ability to process transactions more efficiently and report data to senior level management.Assisted with preparation of management reporting and forecasting models based on historical data analysis. Served as subject matter expert for senior management on issues regarding local number portability.Served as the AT&T Mobility advocate and business representative on the Local Number Portability Administration Work Group – an industry advisory committee to the Federal Communication Commission (FCC). Decisions made within this group were used by the North American Numbering Council (NANC) and the FCC when setting national telecommunications policy for moving numbers between companies.

Served as liaison for the AT&T Mobility Porting Administration Center with all other wireless and wireline carriers in matters relating to the process of porting telephone numbers from one carrier to another.Carrier Relations contact for escalations and issue resolution on matters involving transactions that have been turned over to the Federal Communications Commission (FCC) for review

Initially established the Roaming, Fraud, and Revenue Reporting departments at Tritel Communications, Inc. Designed and implemented all roaming policies and procedures for technical problem resolution, revenue analysis and reconciliationManaged relationship with AWS and initially established and fostered relationships with other roaming partners’ operations teamsInitially designed and implemented all fraud detection and prevention procedures for the companyManaged revenue reporting function which provided all analysis and reporting of revenue impacting financial data