Adele Opie Email & Phone Number

With over 20 years at Safestyle UK, covering roles such as case handler, supervisor, manager and senior manager, I have developed and demonstrated competencies in internal audit, complaints resolution, project management, and consumer protection. I have also contributed to the charity side of the business as a panel member for six years, demonstrating my values and passion for social impact.Some of my notable achievements include building and delivering a company-wide complaints management system in 2023, meeting a very short deadline on my own and surpassing everyone's expectations. I also obtained and maintained the BSI accreditation for Complaints Handling Process - ISO 10002:2018 for over a decade, ensuring the highest standards of customer satisfaction and trust. Additionally, I was the lead on Section 75s, which involved generating revenue for the company and liaising with various industry and regulatory bodies. I am a strategic thinker who can adapt and thrive in changing and challenging environments.I am looking for a new opportunity where I can leverage my skills and experience to create value and positive outcomes for customers and stakeholders.

Listed skills include Customer Service, Social Media, Change Management, Business Process Improvement, and 27 others.

• 

  Loughborough University

  Politics, Media And Communications Ba Hons