Adele Pone Email & Phone Number

Dublin, Ie

Dublin City, County Dublin, Ireland

Manage projects monitoring content ecosystem across multiple products.Manage BPOs in different countries across multiple time zones.Manage market team performance achieving desired KPIs.Collaborate with internal and XFN departments for project evaluation, resources coordination, and handle related operations and urgent escalations.Prepare performance reviews and project operations status evaluations. Develop and improve quality inspection standards, policies, SOPs, training… Show more Manage projects monitoring content ecosystem across multiple products.Manage BPOs in different countries across multiple time zones.Manage market team performance achieving desired KPIs.Collaborate with internal and XFN departments for project evaluation, resources coordination, and handle related operations and urgent escalations.Prepare performance reviews and project operations status evaluations. Develop and improve quality inspection standards, policies, SOPs, training material, and workflows. Show less

Dublin, County Dublin, Ireland

Designed and implemented enhanced company-wide feedback process and proposals to optimise policies, SOPs, and training material.Drove ten markets’ teams’ performances to exceed KPIs across machine learning and live content projects. Tracked, reviewed, and reported teams' performances to support client's strategy design while maintaining markets’ stability.Delivered training sessions: onboarding, refreshers, upskilling.Collaborate with internal and XFN departments for project… Show more Designed and implemented enhanced company-wide feedback process and proposals to optimise policies, SOPs, and training material.Drove ten markets’ teams’ performances to exceed KPIs across machine learning and live content projects. Tracked, reviewed, and reported teams' performances to support client's strategy design while maintaining markets’ stability.Delivered training sessions: onboarding, refreshers, upskilling.Collaborate with internal and XFN departments for project evaluation and resources coordination and handle related operations and urgent escalations. Show less

Dublin, County Dublin, Ireland

Evaluated community content to ensure compliance with platform policies and correct machine learning.Monitored content trends to support insight proposals.Hadled urgent escalations that required immediate processing.Supported market QA and Policy expert’s tasks to pursue career advancement.

Swords, Fingal, Ireland

Created and implemented database designs and data models.Evaluated and planned methods to eliminate downtime and streamline processes for data integration and maintenance.Coordinated database development timelines. Provided technical support to XFN stakeholders and business partners.

Swords, Fingal, Ireland

Handled high call volume, achieving and exceeding monthly sales targets.Performed client assessments to secure car rental bookings.Processed queries, providing effective, timely solutions.Offered excellent levels of customer care to all customers.

Dublin, County Dublin, Ireland

Evaluated community content to ensure optimal user experience and compliance with platform policies and legal requirements, while preserving free speech.This includes content in my native language, in English, and often any other language that needs support.Monitored content trends to support insight proposals.Flexibility in working different shifts, including weekends, in order to handle escalations of content that required immediate processing.

Bari, Apulia, Italy

Teach English as a second language to using both formal and informal educational methods. Plan different activities based on the students' age, learning skills, and educational background.Drove language performance of 20 classes to pass various levels of Cambridge exams successfully.Delivered educational workshops & training programmes.Offered a full immersion experience.Executed simultaneous interpretations, keeping message content & tone intact.Translated across… Show more Teach English as a second language to using both formal and informal educational methods. Plan different activities based on the students' age, learning skills, and educational background.Drove language performance of 20 classes to pass various levels of Cambridge exams successfully.Delivered educational workshops & training programmes.Offered a full immersion experience.Executed simultaneous interpretations, keeping message content & tone intact.Translated across tourist, medical, movie industries & business events. Show less