A highly skilled, IT systems and business process training implementation specialist, with over 25 years’ experience in the development and delivery of learning and development programmes. Experienced in commercial and public sector environments and operating at a global level. From initial user analysis and impact assessment, through design, development, implementation and evaluation, I develop impactful learning solutions, documentation and delivery. Success is due to building solid business relationships that determine and deliver effective learning strategies in line with business needs. Adopting a methodical, organised but flexible approach to ensure clear communication and efficient delivery.