Adele Richards Email & Phone Number

Ashford

Ashford

Providing comprehensive administration support to the Director of Operations and Processing Manager.Plan, organise and co-ordinate meetings and hospitality events.Prepare documents/letters and maintain office systems.HR support including creating new contracts and amendments, New Starter and Leaver packs and monitor sickness absence/attendance.Facilities management ensuring Health & Safety, Fire Safety and office maintenance are managed effectively.Carry… Show more Providing comprehensive administration support to the Director of Operations and Processing Manager.Plan, organise and co-ordinate meetings and hospitality events.Prepare documents/letters and maintain office systems.HR support including creating new contracts and amendments, New Starter and Leaver packs and monitor sickness absence/attendance.Facilities management ensuring Health & Safety, Fire Safety and office maintenance are managed effectively.Carry out research, analyse and present findings.Meet and greet visitors at all levels of seniority Show less

Ashford

Managing a team of 15 agents, boosting productivity and morale and answering agent questions and queries.Conducting regular call and email monitoring, quarterly 1-1's and yearly appraisals.Customer service, call escalation and complaint handling.

Southampton

Working as part of the IT Service Delivery team providing support to the Inventory Manager by assisting with keeping the inventory and software licensing and contracts up to date.This involves maintaining and keeping up to date at all times a repository of all original hardcopy licence documentation, including maintenance and support agreements, Managing all deliveries of hardware and liaise with Client logistics team.Ensuring that we meet the contractual Service Level… Show more Working as part of the IT Service Delivery team providing support to the Inventory Manager by assisting with keeping the inventory and software licensing and contracts up to date.This involves maintaining and keeping up to date at all times a repository of all original hardcopy licence documentation, including maintenance and support agreements, Managing all deliveries of hardware and liaise with Client logistics team.Ensuring that we meet the contractual Service Level Agreements.Updating Service Requests with details of delivered items and reassigning to the appropriate team for installation.Escalation of any Incidents and Service Requests which are going outside of SLA to Senior Inventory Assistant.Ensure licence compliancy before installation of any software Ensuring licence(s) are received for each related Remedy Call and chasing up when they are not received and entering all new license information into the database. Show less

Ashford, Kent

Producing daily reporting for 8 Clients providing information of Call centre and warehouse productivity.Campaign Set-up using Excel and AccessAssisting Client Service ManagerStock management including orders outstanding, items required for Purchase and uploading purchase orders.Client and Customer Service.

Ashford, Kent

Responsible for the membership administration of the Society of Biology. Processing applicationsDealing with member enquiriesProcessing membership renewals

Ashford, Kent

Customer Service representative for a number of mail order clients.Processing sales ordersProviding product information and advice.Dealing with customer complaints

Canterbury, Kent

Meeting and Greeting visitorsOperating SwitchboardManagement of daily post including DXCreating and Updating case filesResponsible for proactively creating and implementing a filing system for the fees information of archived cases allowing for fees administration to quickly obtain the information they required.

Multiples Offices In The Kent Area

Secretary to Regional Industrial Organisers (RIO)Transferred from Ashford offices to Crawley, W. Sussex for restructure, returning to Maidstone, Kent once implemented.Processing Employment Tribunal applicationsProviding membership administration for each RIO's sectorGeneral duties included:Letter, minute and report typingTaking DictationAnswering telephone and customer service on front desk

Hnd, Hospitality Administration/Management

Diploma, Legal Secretary Studies

Activities and Societies: Student member of the Instituite of Legal Secretaries and PA's (ILSPA)

Diploma, Advanced Secretarial Procedures