Adele Compton Email & Phone Number

Virginia, United States

Auckland, New Zealand

As a Product Owner / Product Manager at Devoli, I am responsible for leading the development and execution of product strategies that align with business goals and address customer needs. My role involves collaborating with cross-functional teams, defining product vision, and driving successful product launches.Key Responsibilities:* Requirements Gathering: Work with stakeholders to collect and prioritise product requirements to ensure alignment with user needs and business goals.* Backlog Management: Manage the product backlog by defining user stories, creating detailed acceptance criteria, and prioritising tasks to maximise value delivery.*Cross-Functional Leadership: Coordinate with all teams to ensure timely and successful delivery of product features and enhancements.*Market Research & Analysis: Analyse customer feedback to identify trends, opportunities, and areas for improvement. *Performance Tracking: Track how the product is performing with key metrics, and use that data to decide if and how to adjust the product direction.*Stakeholder Communication: Provide regular updates to stakeholders on product development progress, risks, and milestones, ensuring transparency and alignment.

Auckland, New Zealand

As Service Delivery Manager at Devoli, I would take the lead in ensuring the efficient delivery of services to our customers, aligning their requirements with the abilities of our key suppliers. This also involved being the primary day to day contact for our customers in all matters relating to their relationship with Devoli. I have been heavily involved with developing Devoli’s increasingly automated service offerings, in the process working closely with our customers and finding solutions that fit their needs to ensure success with our automation. The tools I have developed have led to our customers being able to free up time to spend on servicing their clients better and increasing revenue and productivity.Devoli was previously Vibe Communications and IntelliPathKey Responsibilities:* Work closely with our software development team to build, create and manage our software with new features and support existing* Act as the primary point of contact for clients, addressing their needs, resolving issues, and maintaining high levels of satisfaction, including training them all on our platform* Handle complex issues and escalations, working to resolve them promptly and effectively* Monthly operational interactions with all suppliers and vendors to maintain a great working relationship* Lead and support the service delivery team, providing guidance, training, and resources to ensure successful service execution.* Implement process improvements to ensure both internal and external stakeholders are satisfied* Cross-functional team leadership and management working with all departments within the organisation* Reconcile all supplier invoices, submit queries if required, and sign off invoices for payment when due* Work alongside the team to ensure we accurately bill and invoice clients no matter what day of the week* Deliver any and all company projects, working with both internal and external stakeholders

Auckland, New Zealand

IntelliPath. Point. Click. Done.IntelliPath provides bandwidth on demand built on a fully meshed carrier grade network with quality and resilience in mind. IntelliPath offers connectivity on demand services to more than 65 data centres around the globe as well as access to other cloud providers.IntelliPath specialises in Australasian locations, with select locations available in the USA and Europe. Our focus is to build infrastructure at natural points of aggregation.www.intellipath.com

Auckland

As a key part of the customer team for RackCentral, I manage the service delivery function for the company ensuring the on-time delivery of booked space for the installation of customer equipment. Utilising my technical and commercial knowledge I assist the sales team in selling naked rack hosting as well as full server hosting products and are fully responsible for managing and allocating available space. My responsibilities extend to overseeing the security protocols around the hosting space, from arranging customer visits to managing the access rights for customers.

Auckland, New Zealand

I was offered a unique opportunity to take on a sole charge role at Vibe Communications, where I was selected for my energetic approach and extensive customer service experience. I demonstrated a strong commitment to delivering exceptional service, coupled with a quick learning ability and proactive attitude toward suggesting improvements. My dedication to high work standards has been recognised by both suppliers and customers, who have praised my effectiveness in ensuring the efficient delivery of services to Vibe’s clientele.Key Responsibilities:* Oversee and coordinate the delivery of services, ensuring they align with client requirements and company standards* Act as the primary contact for clients, addressing their needs, concerns, and feedback* Implement process improvements to enhance service efficiency and effectiveness* Assist in training and mentoring team members as required* Liaise with suppliers and vendors to ensure timely delivery of necessary resources and services* Prepare and present regular reports on service delivery performance and issues

Auckland, New Zealand

After working at Compass for only 7 months I was recognised as a critical member of the service delivery team and was made a team leader of a small team of 8 significantly more mature people. I arranged the work assignments for the team and ensured they were working up to the standard expected by myself, our employer and our customers. This was a significant learning period given I was placed in the role at quite a young age. However I believe I showed the aptitude required for the role and for further management responsibility.Key responsibilities:* Managed and maintained a team of 8, monitoring their workload and ensuring a high quality output* Project managed multiple migration projects saving the company hundreds of thousands of dollars annually* Implemented new processes and workflows to increase productivity from my team* Completed staff reviews on a regular basis to maintain a happy and improving team* Trained and levelled up the skills of my staff* Developed and maintained effective supplier partnerships* Cultivated strong internal relationships* Worked closely with the software development teams to shape the platform in a way that would help our clients and staff

Auckland, New Zealand

In this role I completed a lot of work on my own, but also in a team of people. I was quickly made the most senior in my team and given the most responsibility. This job consists of me provisioning people’s phone, internet and mobile connections, and also sending out modems and SIM cards to customers. A large part of my job is working closely with other service providers to ensure our customers get the best service possible. There are many different outcomes from this job and most take a lot of problem solving.Key Responsibilities:* Place correct and accurate orders for customers phone and internet connections* Manage device configuration and delivery* Answer customer queries around any order or connectivity issues* Keep customers up to date and informed of any order progress/changes* Troubleshoot any issues that would arise

Whangaparaoa, Auckland, New Zealand

I was a very efficient worker and consistently rated the fastest scanner across the store, while maintaining a balanced till and maintaining accuracy. I received compliments very often from customers who enjoyed my happy take to the job.Key responsibilities:* Checking out customers grocery orders* Bagging and packing things correctly* Maintaining a balanced till* Customer service with a smile* Dealing with stressed and difficult customers during busy times (Christmas, etc)* Helping stock shelves, work in Deli, or any other department when it was required

Whangaparaoa, Auckland, New Zealand

I worked at a hair salon for 2 months whilst also working at the supermarket, and decided I didn’t want to go into the hairdressing industry. It was a really good experience and I learned a lot about being in such a small company, with having only 6 people working at that salon.Key Responsibilities:* Washing clients hair and providing luxury massages* Sweeping after every hair cut* Washing all stands, areas, and equipment daily* Laundry* Customer service and interaction, dealing with client requests

Auckland, New Zealand

I worked around 8 weeks a year during school holidays. This included, but was not limited to:* Gathering and packing goods to be couriered to customers* Computer work involving invoices and customer inquiries* Answering calls from suppliers and customers

Education record

Activities and Societies: Jazz Band, Concert Band, Meridian (Small Choir), Glee Club, Netball, School Shows

Education record