Ken Nicod Email & Phone Number

Auckland, New Zealand

New Zealand

Reality IoT offers ICT consultancy services across New Zealand and Australia. Provides direction on creating and refining Cloud, IoT and Software Defined Networking strategies, focusing on new products for enterprise businesses to improve end user experience and reduce internal delivery costs♦ Software Defined Networking ♦ SD- WAN ♦ Cloud - Software as a Service - Infrastructure as a Service ♦ 5G and IOT Product planning ♦ Network Strategy – Product Development ♦ DevOps and Agile coaching ♦ Vendor Management

Auckland, New Zealand

In this role, I am responsible for the delivery of Vodafone’s IP and Optical network from beginning to end, developing and managing strategic roadmaps and budgets, and identifying opportunities for innovation. Offer strategic direction and leadership to a national team of engineers and product managers. Implement an Agile workplace approach to promote innovative practices for the programme team. Transform the focus of high-end and low-end assignments by taking an alternative approach compared to that of the company by changing ownership of high-skilled work back to internal engineering resources along with delegating low-skill work to commercial partners.Key Achievements:• Delivered on a 30% overall reduction in resources for programming and management through the implementation of new work practices. • Carried out multimillion-dollar contract negotiations with enterprise vendors, ultimately saving between 10 and 20% of the expected cost.• Delivered the very first Software Defined Network Controller (SDN) using a DevOps framework, which simultaneously lowered hardware costs and increased overall connectivity speed. • Successfully implemented a 400G optical system, which was the first in the world, to deliver faster, higher quality communications at a low cost.

Auckland, New Zealand

In this position, I was responsible for leading a national team dealing with international transport network and data centre infrastructure. Offered services to very large enterprise customers through strong design and stakeholder alignment that included government, financial, defence, agricultural, and educational organisations. Managed a diverse team of IP, IT, and optical design engineer professionals, empowering the team to deploy their expertise. Fostered the formation of work teams as “Centres of Excellence,” lowering the overall annual staff layoffs that traditionally occur, improving employee morale, and increasing productivity and profits. Other duties and responsibilities include:• Emphasising a process of continuous change as the 'mantra' for design work to lower overall OPEX and CAPEX. • Developing strong vendor relationships to ensure a strategic alignment between their products and company goals, increasing market leadership while providing vendors with the best deals.Key Achievements:• Increased company morale and reduced overall frustration through the introduction of Agile methodologies. • Reduced individual employee stress levels and overall project cost for the client.• Facilitated a greater level of communication between teams and resources, and maximised the accuracy of solutions designed and generated. • Maintained the overall quality of the design work despite resources decreasing by 25%.

Auckland, New Zealand

In this role, I was responsible for supervising the planning, design, capacity, and logistics teams to serve project benefactors and Enterprise customers with network solutions. I managed several areas that included offering customer site equipment and related network technology — encouraged an innovative work environment for the department to feel empowered in the development of solutions and products intended for both private and business enterprise sectors. Supervised the working of design and production test labs, enabling the testing environment to improve overall designs. I rolled out a ‘buddy system’ to effectively distribute resources in the projects’ conceptualisation and development stages.Key Achievements:• Released $5 million into the business cash flow by reducing stock holdings and OPEX by 30% and 10%, respectively. • Streamlined the customer’s communication process when it comes to making quick contact with the necessary service department. • Maintained an annual accuracy rating of over 95% in any given year in the Network augmentation and CAPEX spending. • Preserved an extremely high level of employee morale as evidenced in the employee evaluation scores, which also included a measure of staff turnover and a low rate of staff time off.• Stayed abreast of the latest technology initiatives and released products that met those goals namely the first 100 Mb/s broadband service to New Zealand customers as well as providing the necessary infrastructure for clients who needed IPTV and video conferencing.

Auckland, New Zealand

In this position, I was responsible for leading and directing the software development and operations, network engineering, systems administration, and desktop support teams. Supervised the implementation of Agile SDLC processes to improve dealings with customers. Managed the initial roll out and progress of high value projects such as constructing data centres, fire suppressant systems, UPS implementations as well as disaster recovery planning. Other duties and responsibilities included:• Training and mentoring managers in an effort to improve customer help desk performance.• Highlighting the welfare of both internal staff and external vendors by composing health and safety policies.Key Achievements:• Brought New Zealand’s very first unbundled local loop network to market and managed its implementation and support. • Increased efficiency of vendor processes, reducing the overall time for customers and customer acquisition growth. • Boosted the overall expertise of engineers, which increased the capabilities of the customer service team. • Reduced overall staff fatigue through the introduction of on call and TOIL policies.

Leeds, United Kingdom

Provided strategic and tactical leadership for a team of 40 Headend, Voice and Data engineers across the largest region within Virgin Media. Responsible for 24x7 maintenance support of Nortel, Marconi, Nokia, Cisco, S.A., Alcatec, Juniper, switching and multimedia platforms

Professional Certificate, Business Management

Hnc, Telecommunications

Onc, Telecommunications