Webmaster
Sandton
• CMS: Native OS | Silver Stripe | Expression Engine | WordPress | Umbraco (Azure)• Systems: QiT (G4S)• Analytics reporting (41 in total)• Google Data Studio Dashboards per website & business unit• Performance reporting (sites, call centre, social media, mailer, global partner, DFA, search)• UAT and QA - ongoing - 67 websites on all browsers & devices• Project Management• Working together with various agencies, delivering key projects• Managing agency handovers (been through x4 big ones)• System up-time and crises management + comms• Working hand-in-hand with ICT on problem solving & solution finding• Ticketing system (HelpDesk) + Trello (individual output tracking)• Relationship management: inCountry Offices (Germany, Italy, US, UK, Netherlands, etc)• Email campaign management: Flux, Exact Target, MailChimp• Content: language translations for various country sites• Customer query handling (escalations) - telephonic and email• Staff training (end user, CMS, Desktop, etc)• Client Liaison Officer support & management (staff & reporting) for TGCSA• Internal & External customer/stakeholder expectation management• Exact target training (received)• Site Catalyst training (received)• Acquired ‘Fire Fighting Level 2’ certification------------------------------------------------------------------Helping out on position: Client Feedback Management Officer (CFMO) Respond to internal & external customer queries + executive escalations Handle and resolve internal & external customer complaints & queries Update various platforms (database, CMS, etc.) with relevant customer details Build customer’s interest in the services and products offered by the company------------------------------------------------------------------- Highest Klout Score: 67 (Specialist / Influencer)- Social platforms: Facebook, Twitter, FourSquare, Pinterest, LinkedIn, Google+, YouTube, Instagram, Flickr, eBlogger, WordPress, Facebook Pages