- Google Marketing Platform;- Digi Vault: Blueprints, system setups & guides to various platform components relevant to GMP;- Tabkey TIPS (The Informative Problem Solver) ... Tips and tricks that will ease your digital journey;PLATFORMS:Monday.com ... / ... Slack ... / ... Miro( ... more to follow)

• CMS: Native OS | Silver Stripe | Expression Engine | WordPress | Umbraco (Azure)• Systems: QiT (G4S)• Analytics reporting (41 in total)• Google Data Studio Dashboards per website & business unit• Performance reporting (sites, call centre, social media, mailer, global partner, DFA, search)• UAT and QA - ongoing - 67 websites on all browsers & devices• Project Management• Working together with various agencies, delivering key projects• Managing agency handovers (been through x4 big ones)• System up-time and crises management + comms• Working hand-in-hand with ICT on problem solving & solution finding• Ticketing system (HelpDesk) + Trello (individual output tracking)• Relationship management: inCountry Offices (Germany, Italy, US, UK, Netherlands, etc)• Email campaign management: Flux, Exact Target, MailChimp• Content: language translations for various country sites• Customer query handling (escalations) - telephonic and email• Staff training (end user, CMS, Desktop, etc)• Client Liaison Officer support & management (staff & reporting) for TGCSA• Internal & External customer/stakeholder expectation management• Exact target training (received)• Site Catalyst training (received)• Acquired ‘Fire Fighting Level 2’ certification------------------------------------------------------------------Helping out on position: Client Feedback Management Officer (CFMO) Respond to internal & external customer queries + executive escalations Handle and resolve internal & external customer complaints & queries Update various platforms (database, CMS, etc.) with relevant customer details Build customer’s interest in the services and products offered by the company------------------------------------------------------------------- Highest Klout Score: 67 (Specialist / Influencer)- Social platforms: Facebook, Twitter, FourSquare, Pinterest, LinkedIn, Google+, YouTube, Instagram, Flickr, eBlogger, WordPress, Facebook Pages

• CMS: Native OS• Reporting• UAT & QA on various sites• Curator page build & manage• Country site translation management• Email campaign management• Customer query handling• Call centre liaison• CyberLaw compliance• Acquired FUNDI certification(Temp Position)

• Developing social media strategies• Social Media - Community management• Customer query handling• Vendor relationship building• Online research• Desktop support• Customer training and facilitating• UAT & QA of various websites and blogs• Email campaign management• CMS: WordPress & Joomla

• Manage internal & external key relationships• Develop new relationships with external vendors and service providers• Facilitator in training cross-country sections on Internet, Email & Personal Mastery• Managed all the Online Channels (benchmark service offerings)• Staff management (career planning, performance measurement, hiring, etc)• Project management and tracking• Monthly reports on progress• Yearly budget management• High level customer query escalations handling• Documentation of Business Processes• Email campaign assistance• Marketing plan• Establish internal communication channels• Websites managed: - www.do.co.za (content based)- www.telkomsa.net (product based / self service)- www.aardvark.co.za (search engine) - TBIS SAT (internal info sharing site)• Focus group testing for online channels

• High level customer query escalations handling• Online management and support• Compilation of training manuals• Email campaign assistance• Project management and tracking• Monthly reporting • Brand strategy development• Documentation of Business Processes• Websites managed: - www.telkomsa.net (product based / self service)- www.aardvark.co.za (search engine)- TBIS SAT (internal info sharing site)

• Monthly reporting (new services vs churn)• Staff management – Call Centre (career planning, performance measurement, hiring, etc)• High level customer query escalation handling• Training manual compilation• Staff training on systems, products, communication and telephonic skills• Developing customer service standards, policies and procedures• Launching of TelkomInternet as an ISP• Hiring of staff• Workflow establishment• Websites managed: - www.cybertrade.co.za (product based)- www.telkomsa.net (product based)- TBIS SAT (internal info sharing site)- www.telkom.co.za (CMS)

• Technical support to ISP customers• Dialup issues• Email client issues• Browser issues• Antivirus assistance• Desktop support• LAN support• Server roon support• Team leader training• Training manual compilation• Facilitate training on Telephone Skills and Communication Skills

• Monthly reporting• Staff Training on Telephone & Communication Skills• Staff Management• Performance Management• Desktop Support

• Staff management• Monthly reporting• Customer liaison• Customer expectation management• Website design & development• Desktop Support