Adeleke Kazeem Email & Phone Number

Lagos, Nigeria

o To enable effective decision making based on insights delivered to the business. Build, manage and steer a team of data analysts, data scientists and data engineers.o Plan, direct and coordinate the delivery of analytics services/data products to the business. o Cocreate value with other business lines and service teams within the business to drive profitability and improve customer experience.o Responsible for the actualization of the data strategy within the transaction… Show more o To enable effective decision making based on insights delivered to the business. Build, manage and steer a team of data analysts, data scientists and data engineers.o Plan, direct and coordinate the delivery of analytics services/data products to the business. o Cocreate value with other business lines and service teams within the business to drive profitability and improve customer experience.o Responsible for the actualization of the data strategy within the transaction switching & payment processing business Show less

Lagos, Nigeria

- Drive profitable subscriber growth through data led experiences, cross/upsell and retention activities.- Drive the usage of the Showmax product, increase product entrenchment and drive loyalty to driveimproved customer lifetime value.- Localise and improve the Nigerian customers’ experience with the Showmax products and services.- Implement the customer experience and CVM plans, achieve operational targets, and ensure thatprocesses/journeys and systems are robust enough… Show more - Drive profitable subscriber growth through data led experiences, cross/upsell and retention activities.- Drive the usage of the Showmax product, increase product entrenchment and drive loyalty to driveimproved customer lifetime value.- Localise and improve the Nigerian customers’ experience with the Showmax products and services.- Implement the customer experience and CVM plans, achieve operational targets, and ensure thatprocesses/journeys and systems are robust enough for Showmax to achieve its growth targets.- Oversight function with responsibility for the Customer Experience (CX) and Data Analytics & Insights functions within the region Show less

Lagos

• Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards.• Provide detailed granular insights (network, customer behavior, channel, competition etc.) on regional, territory & cluster performance; identifying growth opportunities, root causes, risks and tactical initiatives to improve performance.• Timely provision of a core set of reports that measure and track base management… Show more • Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards.• Provide detailed granular insights (network, customer behavior, channel, competition etc.) on regional, territory & cluster performance; identifying growth opportunities, root causes, risks and tactical initiatives to improve performance.• Timely provision of a core set of reports that measure and track base management activity, deep-dive analysis and the development & enhancement of segmentation and predictive models, specifically churn and product propensity models.• Utilize Location-Based Analytics to develop and propose recommendations on solutions to drive revenue generation in consultation with other key stakeholders.• Drive micro market stimulation & address location-based competitor offers by working with the internal stakeholders to drive geographic BTL offers for optimal incremental revenue, improved Network QoS, on-ground activities and one-on-one customer engagement initiatives to drive regional performance.• Interpret the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM base management strategy. Show less

Ikoyi, Lagos

• Responsible for managing assigned activities of the Information Technology Unit including designing, implementing and administering Information technology activities; manage, upgrade, and direct the installation, operation and maintenance of hardware and software; manage and maintain data and equipment security; administer and provide ongoing technical support and training for staff.• Evaluate existing Information technology needs of all departments; propose recommendations to maintain… Show more • Responsible for managing assigned activities of the Information Technology Unit including designing, implementing and administering Information technology activities; manage, upgrade, and direct the installation, operation and maintenance of hardware and software; manage and maintain data and equipment security; administer and provide ongoing technical support and training for staff.• Evaluate existing Information technology needs of all departments; propose recommendations to maintain and improve the quality of service; plan, coordinate, and implement improvements in service.• Oversee and participate in development and administration of the Unit’s annual budget; participate in the forecasts of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments• Prepare bid specifications and analyse bid proposals for IT equipment, infrastructure and software. Show less

Ikoyi

• Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department. • Mining of data from the Enterprise Data Warehouse for analysis. • Auditing of Customer Relations data to ensure data integrity and management.• Conduct competitive intelligence on products and service offerings.• Generate daily, weekly and monthly Customer Relations Reports. • Analyse Customer data for the execution of various Customer… Show more • Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department. • Mining of data from the Enterprise Data Warehouse for analysis. • Auditing of Customer Relations data to ensure data integrity and management.• Conduct competitive intelligence on products and service offerings.• Generate daily, weekly and monthly Customer Relations Reports. • Analyse Customer data for the execution of various Customer Relations strategies.• Conduct regular customer focused surveys to garner customer feedback and identify customer impacting issues. • Generation of customer insight via available customer data to guide strategic CR business decisions.• Collect and analyze customer and business information and trends for forecasting and planning. • Coordinate and prepare data and reports as required to support strategic decision making.• Provide intelligence to support business planning. • Identify issues and generate insights for management decision making. Show less

Ikoyi

⦁ Extensive data mining and reporting using SAS, SQL, MS Word, PowerPoint Presentation, MS Excel, Business Objects to generate new analytics insights by manipulating large SAS datasets, performing statistical computations using various SAS statistical procedures, Oracle SQL etc ⦁ Customer insignt generation through in depth understanding of customer knowledge via granular data mining and analysis.⦁ Regionalised customer knowledge reporting, product portfolio monitoring, promotional… Show more ⦁ Extensive data mining and reporting using SAS, SQL, MS Word, PowerPoint Presentation, MS Excel, Business Objects to generate new analytics insights by manipulating large SAS datasets, performing statistical computations using various SAS statistical procedures, Oracle SQL etc ⦁ Customer insignt generation through in depth understanding of customer knowledge via granular data mining and analysis.⦁ Regionalised customer knowledge reporting, product portfolio monitoring, promotional activity and business Meta data evaluations. ⦁ Customer Segmentation, Market Share & Value Share Prediction Modeling and Customer Lifecycle Management.⦁ Support MTN’s growth strategy at micro-market level through the application of customer analytics in driving sales/marketing efficiency and effectiveness. ⦁ Application of geo-spatial analytics, regional insights, location-based competitive analytics and regional media/propositions to drive incremental market share growth in volume and value terms.⦁ Collect, analyse, interpret and summarize complex data in preparation and generation of statistical and analytical reports to provide intelligence for continuous improvement of regional customer knowledge competence that supports fact-based decision-making ⦁ Prepare CEO Business performance dashboards to provide comprehensive reporting, analytical and advisory services to Sales, Network, Customer Relations and Product Teams as well as the Top Management. ⦁ Develop hypothesis-driven analysis and statistical models to identify geographical/regional trends and key drivers in consumer behaviors that can be used to develop compelling value-props for subscribers as well as identifying areas of opportunity for cross-sell. Show less

Ikoyi

⦁ Support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products)⦁ Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers. ⦁ Liaise proactively with VAS Planning team, Business Intelligence - Pricing team and Content Providers to ensure… Show more ⦁ Support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products)⦁ Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers. ⦁ Liaise proactively with VAS Planning team, Business Intelligence - Pricing team and Content Providers to ensure deep understanding of the configuration possibilities for features on the SDP platform that can be quickly deployed to meet customer needs.⦁ Build and maintain relationships with other internal stakeholders, external partners and suppliers.⦁ Managed the content provider's application for new short codes, processed Pricing configuration approvals and VAS product implementation on the Huawei Service Delivery(HSDP) Platform.⦁ Develop and implement strategic campaign plans/promotions to boost uptake of VAS services on the HSDP using intelligent customer profilling and segmentation.⦁ Pursue prompt resolution of identified VAS/Content related issues for new content on the HSDP.⦁ Development of Product Concept Documents (PCD), Information packs and FAQs to guide the deployment and use of new products and services.⦁ Liase with the Customer Lifecycle Management team to foster customer loyalty, reduce churn and dormancy by improving customers' adoption of VAS products through targeted promotions/marketing. Show less

Ikoyi

• Analysis of customer data to finding out trends and behavioral characteristics of the customers to enable the business make precise and accurate intelligent business decisions.• Running queries, writing reports and information processing on the Enterprise Data Warehouse platform for the business.• Efficiently interpreting complex data and presenting it in an easy-to-understand report, using graphs and charts for the consumption of management.• I was responsible for the design and… Show more • Analysis of customer data to finding out trends and behavioral characteristics of the customers to enable the business make precise and accurate intelligent business decisions.• Running queries, writing reports and information processing on the Enterprise Data Warehouse platform for the business.• Efficiently interpreting complex data and presenting it in an easy-to-understand report, using graphs and charts for the consumption of management.• I was responsible for the design and implementation of the MyCustomer 360 Web Application. Using PHP and MySQL.• Data Analysis of SIM REG database, pulling records, sorting and creating a database structure to support the above application.• Creating Relationship between numerous data sources.• Mining Data from the Enterprise data warehouse to assist management in making business decisions and for the execution of various Customer Relations strategies.• Writing and presenting reports to management and making sound business forecast as well as providing intelligent insights to business processes and trends. Show less

Apapa

• Attending to Customers’ Queries and Complaints and resolving them promptly.• Using Siebel CRM as a work tool in attending to and recording of customers’ queries.• Getting Certified in MTN Customer Relationship training program “How may I help you” and “Value Based Customer Service” Trainings.• Escalating queries to appropriate quarters (Back-end) for immediate resolution when front-end help desk cannot resolve them.• Educating and informing my customers about MTN products and… Show more • Attending to Customers’ Queries and Complaints and resolving them promptly.• Using Siebel CRM as a work tool in attending to and recording of customers’ queries.• Getting Certified in MTN Customer Relationship training program “How may I help you” and “Value Based Customer Service” Trainings.• Escalating queries to appropriate quarters (Back-end) for immediate resolution when front-end help desk cannot resolve them.• Educating and informing my customers about MTN products and services.• Cross-selling and up-selling of products and services to customers.• Handling of irate and dissatisfied customers with professional etiquette, respect and courtesy. Show less

Master Of Business Administration - Mba, With Specialization In Marketing

Tackling The Challenges Of Big Data, Big Data

Bachelor Of Engineering - Be, Information And Communication Technology, Second Class Upper