Adeleke Kazeem Email & Phone Number

Lagos, Nigeria

o To enable effective decision making based on insights delivered to the business. Build, manage and steer a team of data analysts, data scientists and data engineers.o Plan, direct and coordinate the delivery of analytics services/data products to the business. o Cocreate value with other business lines and service teams within the business to drive.

Lagos, Nigeria

- Drive profitable subscriber growth through data led experiences, cross/upsell and retention activities.- Drive the usage of the Showmax product, increase product entrenchment and drive loyalty to driveimproved customer lifetime value.- Localise and improve the Nigerian customers’ experience with the Showmax products and services.- Implement the customer.

Lagos

• Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards.
• Provide detailed granular insights (network, customer behavior, channel, competition etc.) on regional, territory & cluster performance; identifying growth opportunities, root causes, risks and tactical initiatives to.
• Timely provision of a core set of reports that measure and track base management… Show more
• Timely provision of a core set of reports that measure and track base management activity, deep-dive analysis and the development & enhancement of segmentation and predictive models, specifically churn and product.
• Utilize Location-Based Analytics to develop and propose recommendations on solutions to drive revenue generation in consultation with other key stakeholders.
• Drive micro market stimulation & address location-based competitor offers by working with the internal stakeholders to drive geographic BTL offers for optimal incremental revenue, improved Network QoS, on-ground.

Ikoyi, Lagos

• Responsible for managing assigned activities of the Information Technology Unit including designing, implementing and administering Information technology activities; manage, upgrade, and direct the installation.
• Evaluate existing Information technology needs of all departments; propose recommendations to maintain… Show more
• Evaluate existing Information technology needs of all departments; propose recommendations to maintain and improve the quality of service; plan, coordinate, and implement improvements in service.
• Oversee and participate in development and administration of the Unit’s annual budget; participate in the forecasts of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures.
• Prepare bid specifications and analyse bid proposals for IT equipment, infrastructure and software. Show less

Ikoyi

• Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department.
• Mining of data from the Enterprise Data Warehouse for analysis.
• Auditing of Customer Relations data to ensure data integrity and management.
• Conduct competitive intelligence on products and service offerings.
• Generate daily, weekly and monthly Customer Relations Reports.
• Analyse Customer data for the execution of various Customer… Show more

Ikoyi

⦁ Extensive data mining and reporting using SAS, SQL, MS Word, PowerPoint Presentation, MS Excel, Business Objects to generate new analytics insights by manipulating large SAS datasets, performing statistical computations using various SAS statistical procedures, Oracle SQL etc ⦁ Customer insignt generation through in depth understanding of customer.

Ikoyi

⦁ Support the product and promotions development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions and products)⦁ Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s.

Ikoyi

• Analysis of customer data to finding out trends and behavioral characteristics of the customers to enable the business make precise and accurate intelligent business decisions.
• Running queries, writing reports and information processing on the Enterprise Data Warehouse platform for the business.
• Efficiently interpreting complex data and presenting it in an easy-to-understand report, using graphs and charts for the consumption of management.
• I was responsible for the design and… Show more
• I was responsible for the design and implementation of the MyCustomer 360 Web Application. Using PHP and MySQL.
• Data Analysis of SIM REG database, pulling records, sorting and creating a database structure to support the above application.

Apapa

• Attending to Customers’ Queries and Complaints and resolving them promptly.
• Using Siebel CRM as a work tool in attending to and recording of customers’ queries.
• Getting Certified in MTN Customer Relationship training program “How may I help you” and “Value Based Customer Service” Trainings.
• Escalating queries to appropriate quarters (Back-end) for immediate resolution when front-end help desk cannot resolve them.
• Educating and informing my customers about MTN products and… Show more
• Educating and informing my customers about MTN products and services.

Master Of Business Administration - Mba, With Specialization In Marketing

Tackling The Challenges Of Big Data, Big Data

Bachelor Of Engineering - Be, Information And Communication Technology, Second Class Upper