Alfred De Leon Email & Phone Number

Nashville, Tennessee, United States

Highly focused and meticulous Data Migration Specialist with a superb record of painstaking accuracy in job performance. Able to function effectively as part of a team as well as independently.• Maintained existing data migration program with occasional upgrades and enhancements.• Performed data migration enforcement tasks.• Furnished support to field services and technical groups as needed.• Utilized existing data scripts and processes.• Conducted data structures and movement evaluations.• Executed data migration in coordination with management and technical services personnel.

Greater Nashville Area, Tn

Recruited to due to my experience with video management software. Various issues required assistance. Issues with the software, camera replacement, and consultations with transition to a more reliable vms. • Accomplished 95% functionality in IP cameras for the first time in organizations’ history.• The work originally called for a more stable environment with the previous software. • Assisted with recording issues and storage issues. Uptime with the cameras and the system in general. • Worked alongside the IT Manager to identify any network related issues with the cameras.• Assisted the camera integration team. Troubleshooting camera issues, determining if they needed to be replaced.• Worked on updating the cameras’ firmware upgrades. Came up with a standard for camera settings, i.e.: camera record settings, video capture settings, recorded video delete after settings, and more. • Provide technical solutions for the video management software (VMS).• Primary contact for reporting of any changes or issues going on with the camera system including the vms. • Provide engineering advice and technical solutions on different projects. This job involves a range of tasks, preparing documentation, and assisting with the development of project plans.• My points of contact were in the Operations Department in police dispatch for the airport.Assisted police dispatch with user related issues or reported issues with the software or cameras. • Managed the user access to the vms in a similar fashion to active directory originally with the Panasonic software. After the switch to Genetec, it was AD access only, but I was still the point of contact to gain that access. Submissions for access went initially through me for users. • Assisted in the training aspects of both software solutions.

Houston, Texas Area

Worked in this software solutions environment specializing in video management and access control software. Panasonic also provide network video recorder solutions. Specifically worked in the technical support area that focused on the video management software and access control software provided by Panasonic. ● Formerly Video Insight but now Panasonic Security Solutions. Technical support was using the same software that got re branded. Provided technical support to clients on Panasonic video management software and IP cameras.● My expertise was used to assist with the video management software, access control software, IP cameras, and access control hardware such as ac boards and firmware. ● Worked on various projects. These included special accounts that purchased specialized support. ● Took part in training to prepare for level 2 support in case that position came open. I was tasked with working on complicated issues that normally would be an automatic escalation. My lead worked alongside me to assist when needed. ● Worked on MySQL database issues with the software. This included minor edits or major issues that could lead to rebuilding the database to communicate correctly with the vms. ● Sometimes working on a db issue could require a separate installation of MySQL and SQL Management Studio. Originally 2008 but lastly worked with 2017.● Assisted the customer with identifying underlying issues with camera connections. Determining whether it was a network or software issue. Accomplished this by running various commands and stream testing with software. ● Supported Panasonic and Advidia IP cameras: firmware updates, warranty determination, troubleshooting for possible return to manufacturer claims.

Houston, Texas Area

Worked as a contractor to NASA through Mori Associates. A need for an Information Systems Security Engineer was needed in assistance with a new classified project for NASA as well as continuing to aid the engineering department for NASA. ● Assisted with security policy edits and security audits. ● Identify and define system security requirements in my policy edits under the instruction of my supervisor and manager. ● Assisted in the creation of new policies created for a new program with NASA.● My duties included familiarizing myself with data backup solutions. ● Reported comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement to my direct supervisor.

Houston, Texas Area

Assisted in providing technical support for Video Insight which later became Panasonic. My background in administration and software support was utilized in this position to provide technical assistance with this video management software and access control software. ● Address concerns involving Video Insight software and compatible hardware.● Troubleshooting technical issues with the video management software. ● Addressed technical issues with the software or determining whether it was a camera issue as well. ● Address concerns via phone and email.● Troubleshot video surveillance software and cameras.

Nashville

My position was a call for a need to provide in house technical support and management for a department that had not previously existed. Prior to my position here, they were solely reliant on a third-party company. I aided in bringing them not only support but assistance in finding a better after-hours solution for the network and backup management needs of the company. ● Took part in the planning of a new network infrastructure. Assisted in the planning of replacing network devices such as switches, routers, and wireless access points. ● Headed the project of replacing workstations throughout the company to get them from Windows XP to Windows 10. ● Headed the Technology Committee and assisted with bringing in volunteers from other organizations to assist in quarterly meetings to discuss planning or consulting on improvements or concerns within the organization. ● Created and revised security policies that had not been previously internal to the company but rather from a third-party vendor.● Assisted in the transition from Exchange to a conversion of Office 365 for our Exchange and Shares. Took on the role as Office 365 admin. ● Granted access across the domain. Whether it was Office 365 or domain access. ● Assisted in the creation of a ticketing system by introducing them to Zendesk. ● Took charge of technical support issues as well as desktop support from level 1 issues to level 3 issues. ● Headed the project to find a new afterhours support from a third-party vendor. Worked alongside this group in all future endeavors that included escalated network issues. ● Worked alongside the operations department in efforts to perform security audits. Verifying complex password use, pc’s being locked when not in use or the user was not nearby.

Bachelor Of Applied Science (Basc), Computer And Information Systems Security/Information Assurance, 4.0

Activities and Societies: Association of Information Technology Professionals (AITP) and VMware User Group (VMUG)

Associates Degree, Computer Networking Systems, 3.82

Activities and Societies: Graduated highest honors - Magna Cum Laude