Adele Pfister Email & Phone Number

Remote

• Lead the development of a comprehensive customer education journey, focusing on instructional processes and strategy.• Conducted road mapping, gap analysis, needs assessment, and auditing to design a tailored process for content designers.• Currently building a large volume of education content at scale while ensuring efficiency and value.• Aligning stakeholder goals with overall business strategy to drive customer success and product promotion.

Remote

The goal is to enable our customers and our internal CX team by using a range of instructional strategy. - Conducting solid analysis with SMEs, and via data trends to create valuable Learning services for Litmos customers. - Tying services to overall business goals: improved customer success and satisfaction, which leads to reduced customer churn and negative NPS. - Created multiple Learning Services SKUs from scratch - all successful from pipeline to implementation- Collaborated with internal stakeholders to bring Learning Services program to fruition withing PR -- Services budget and targets- Assisted internal CX managers to enable their team: building templates, processes, and roadmaps for their team to help with their success. We want the customer's experience to validate our belief that the Litmos platform is the easiest LMS around. As the lead in Learning Services, I strive to tune into learner's needs through data, and commonly shared, real-world training scenarios. Our overall goal is to create relevant learning experiences for our customers and our internal Litmos users; Meaningful experiences that positively impact overall business goals.

San Francisco Bay Area

Bringing passion to learning in order to create impactful learning products from start to finish. Whether dealing with the project management piece or release of the end product, the goal is to drive motivation, so we as a team, can build quality learning. I often focus on nurturing the design space in a way that allows us to create memorable experiences, so our audiences can apply skillsets rapildy - no matter what the subject matter.

Remote

5k employees across the globe. Had to meet demanding needs for entire org when it came to learning, talent development, and applying skillsets - both kinesthetic and cognitive. AAF has a wide variety of employee types. It was an amazing experience, which allowed me to practice creating rapid deliverables while planning for the future. This was all very strategic and tied to helping AAF's bottom line by creating better ways for employees to succeed.

Chico, California Area

Chico, California Area

Chico, Ca

PEOPLE. Organizational education, learning and design strategy. Making learning passionate, efficient, effective, profitable and scale-able. Company wide compliance roll out, tracking and reporting.

Northern California

Truckee, Ca

New Hire On-boarding- Leading the revamp of Clear Capital's New Hire orientation (with Management) - Working towards engaging our new hires with a fun and empowering culture. - Creating a systems approach to support a thriving learning environment - Heavily focused on assisting our current leadership to get New Hires from a blended approach of In Classroom, E-Learning and On the Job Training to an autonomous, confident work force in a timely manner. Company Culture EnrichmentI am passionate about culture. I believe it is the driving force of motivated (or not) individuals and therefore employees. Together we strive to be a fun, creative and empowering company who truly cares about their employees, encouraging long term learning, growth and innovation.Lead Online Training Specialist: - Primarily using Articulate Storyline and Camtasia - design and develop interactive, engaging online training courses. - Courses are created for all departments using sound Instructional Design methodology (ADDIE Model, SME collaboration, and practice of various adult learning theories). - Online course needs range from procedural tasks in our operations department to compliance regulation training, to culture support training. Face to Face Training and WorkshopsPublic speaking is one of my favorite endeavors. Implementing face to face training and workshops to improve culture, leadership skills, procedural actions, technological roll-outs and more. Company Events HR requires IDT'ers to wear multiple hats, including the event planner role. From organizing, to scheduling and finding talent I look forward to assisting in company wide events including holiday parties and company meetings. Clerical - Completing new hire paperwork (From W-4s to confidentiality agreements).

Chico, California Area

Chico, California Area

- SEO content creation for various clients- SEO - Keyword Research and Analysis - Editorial Calendar copy for various clients- Workshop development assistance - Email Marketing content creation- Social Media Influencer Analysis

Chico, Ca

1099 contracted copy writer including:- SEO copy content for landing pages, product pages and category pages. - Blog content creation

Chico, California Area

• Conduct training needs assessments and outline learning objectives per request (company wide).• Oversee and coordinate Subject Matter Experts during training creation. • Develop the Build Learning Center using Totara and Moodle LMS platforms. • Manage all e-learning training projects.• Create e- learning modules from beginning analysis phase to implementation and evaluation phases. Primarily using Articulate Studio ’09 and Articulate Storyline. • Create and implement company face-to-face workshops and trainings. • Implement face-to-face new hire culture/HR training. • Implement meeting agendas and meeting facilitation for various departments within the company• Create print learning materials as needed. For example, job aids and quick reference guides. • Assist in company wide event planning (holiday parties, annual meetings, etc.)

Chico, California Area

Data driven tasks include analysis, general research and tracking metrics of implemented optimization efforts.SEO analysts are additionally responsible for increasing revenue generated from natural search visits, maintaining a high rank position within search engines for top keywords, finding keywords that our sites can be optimized for, tracking performance of keywords, implementing strategic and legitimate back-link campaigns, constantly maintaining healthy meta information on our site's pages and create optimized, on-page content.Create editorial calendars for both Facebook and company Twitter accounts. Assist in social media campaigns and strategy. Brainstorm advertising campaigns and Target Audiences with supervisor. Continuously research competitor’s social media presence. Brainstorm and implement social media contests using both company resources and vendor partnerships.

Currently conducting in-depth research on social media strategy and development for corporate settings, such as Auctiva. In addition I complete small communications tasks such as creating Adobe Flash advertisements for the company blog and updating Auctiva's twitter account. Through this internship I have gained valuable knowledge and skills regarding SEO, analytical software, blogging, strategic social media marketing, team collaboration and technical writing.

Liason Between CSUC Associated Students, county officials, community non-profit organizations and local waste management companies to help educate the public regarding proper Compact Fluorescent Lamp disposal and handling.Implemented new recycling program for county residents by creating 3 new, easy-to-access drop off locations at local hardware stores in the county. All 3 locations were done with the help and cooperation of the owners of the stores. To date we have responsibly recycled over 200 fluorescent lamps.

Recycling Education Coordinator - Workshop facilitation, adult learning initiatives, campus wide recycling performance improvement

Sustainability Intern Currently implementing:- quantitative waste audit- new recycling program to obtain waste reduction goals- pilot composting project to generate alternative revenue source- recycling and compost education- recycling and composting job-aids to improve performanceAssistant Trainer (26 horses)- implement "Natural Horseman" training techniques to solidify the learning of basic ground manners, lounging, saddle training, riding.

Conducted and customized over 12 performance improving "Recycling 101" workshops to the CSUC student population and Chico community about the specifics of recycling in Northern California and at Chico State. Including a workshop for the Fourth Annual "This Way to Sustainability" Conference held by the Institute for Sustainable Development and students at CSUC. General responsibilities included: project directing, event planning, facilitating recycling workshops, designing, developing or updating current educational tools such as imformational fliers, brochures and job-aids for students, staff and chico residents. In addition I created small training materials for future Recycling Education Coordinator's. All educational tools created or updated were used to enhance performance improvement amongst CSUC students and residents in Butte County.

Member of 10 person crew responsible for remote television shoots. Positions fulfilled included, producer, director, camera operator, stage manager, switcher, and audio.

Bs, Instructional Design And Technology

Activities and Societies: Instructional Design and Technology Society, Associated Students Sustainability ProgramEnvironmental Studies Minor

200 Hr Yoga Teacher Certification, Hatha Yoga

Hatha is a general category that includes most yoga styles. It is an old system that includes the practice of asanas (yoga postures).

Aa Radio, Television And Film, Radio, Television And Film

RTVF - Radio, Television and Film