• Communicate with company leaders via Slack on End-of-Day reports, launch updates, design feedbacks, etc.• Rotate quarterly duties with managers, duties including; store visualization, operations (replen/addbacks), and sales generation.• Inform associates on store sales and focus in relation to E.N.J.O.Y policy.• Open and close store and ensuring opening/closing responsibilities are fully completed.

• Greet and engage customers in a friendly, personable manner.• Assist in navigating customers through product customization experience; answer any questions related to in-store products, their usages, and current promotions.• Maintain store cleanliness, restock sales floor with product when necessary.

• Managed store operations and ensured smooth daily functioning by following opening and closing procedures. • Addressed customer questions and concerns in a prompt manner, assisted in resolving customer issues, and ensured a positive shopping experience. • Assisted in scheduling and assigning tasks to team members, ensuring floor coverage and peak productivity.• Oversaw cash handling procedures, including; opening and closing registers, conducting cash audits, and preparing bank deposits. • Supervised and trained sales associates on up-to-date product knowledge, sales techniques, and company policies. • Communicated with management team to execute sales strategies, promotional events, and sales goals.

• Acted as the primary point of contact for TaxRise clients, providing exceptional customer service and addressing inquiries regarding tax-related matters; met a quota of 40 client calls a day.• Navigated clients through their tax-related inquiries, explaining complex concepts, procedures, amd paperwork in a clear and concise manner; escalated complex issues to appropriate departments• Managed case manager schedules, helped set clients up with appointments, and became familiar with appointment-based applications such as Google Calendar and Calendly. • Collaborated with tax professionals and case managers to ensure a seamless and positive client experience. • Followed up with clients to provide updates on their cases, addressing any concerns or questions, and updated client portals with up-to-date interactions and information.

• Fostered a positive and inclusive living environment for residents at The Harbour at Orange Coast College.• Planned and implemented community-building programs and events to promote social, academic, and personal growth. • Conducted regular communications with assigned residents, facilitated one-on-one check ins, and mediated conflicts between roommates.• Documented and reported accurate and timely reports of incidents, policy violations, and resident interactions. • Collaborated with campus resources to connect residents with appropriate support and services. • Participated in weekly staff meetings to keep up-to-date on community stats, college news and events, and professional development.