Lina Hernandez Email & Phone Number

Working on-call at branches around the city; have also been a delivery driver from Main to branches and back.

Oakland, Ca

Multiple duties and responsibilities as only night-shift staff: reception, front desk for overnight guests in club lodging, security, office paperwork. Occasionally covered daytime shifts for coworkers. Successfully triaged 4AM plumbing crisis: directed fire personnel to boiler room for valve shutoff; escalated contact to board members per emergency procedures; initiated insurance claim immediately; received highly favorable mention in club newsletter. www.bellevueoakland.com

Oakland, Ca

Served clientele of members-only social club in Oakland. Earned ABC certification to serve alcohol; learned common mixed drinks and how to prepare them. Staffed wedding receptions, corporate meetings, and other private events as well as the daily traffic of the onsite restaurant and bar.

San Francisco Bay Area

As part of the Quality Systems team, I helped progress to a paperless office by condensing and diminishing the current paper documents requested and staying on top of the onboarding of new employees and their training needs.I kept track of certain training projects as needed from Product Development and worked on learning the new ISO 9001:2015 standards and how they apply to the company's products.I follow guidance from my supervisor and other management as needed in order to maintain proper records and files.

Oakland, Ca

Supported the retail arm of the AIDS Healthcare Foundation at the counter and on the sales floor. Staffed donations room; sorted and prepared merchandise for sale. Handled cash and credit sales of $1800/day; top-selling location of 6 Bay Area branches. Repeatedly earned top marks from "secret shopper" evaluations. Rewarded for exceptional customer service, high sales, and vigilant loss protection. outofthecloset.org

Greater Los Angeles Area

Ensured prompt and timely delivery of theatrical equipment and expendables for different productions in a wide-range distributor network. Assisted in the shipping department as needed to arrange for shipment of time critical orders and the receipt of goods for saleable purposes. Produced invoices with variable payment terms for customer accounts. Handled crucial and confidential information via post, email, fax, and phone as well as in-person. Constructed and maintained a pleasant working relationship with distributors in the US and abroad. Used wide array of learned language skills in dealing with distributors and customers from the following countries: Austria, Brazil, France, Germany, Italy, and Mexico.

Garden Grove, Ca

Worked closely with the administration and school community translating and interpreting Spanish and English. Handled phone calls, onsite conferences, and letters in both languages for the benefit of the Latino population on campus; parents and students alike.

Foothill Ranch, Ca

Taught beginning swimmers ages 5-7 in 1:1 or 2:1 classes (kids only; mommy-and-me model had 6 kid/adult pairs to one instructor) at the AQua Wave indoor/outdoor pool. Also provided offsite instruction for private clients and coached swim team of 25 swimmers, ages 5-13. Acted as life guard. First aid and CPR certified.

English/Language Arts Teacher Education

BA and teaching credential in progress

English Language And Literature, General

fulfilled most general education requirements; left school to support family full-time