Amber Delp Email & Phone Number

Hanover, Pa

Job Responsibilities include:Established a project management process earning buy-in from key stakeholders and management.Manage, track and coordinate ITS projects, including Sage X3 ERP upgrade, HubSpot implementation and AP Automation.Managed and coordinated multiple vendors for software and middleware, integrating the eCommerce platform and Sage X3.Supported the eCommerce platform to resolve issues, gather requirements and enhance the application as needed.Participate in Continuous Improvement huddles to identify areas of improvement as it relates to systems/software modifications. Work with key business areas to gather requirements for integrations.Manage new EDI partner setups between APS technical resources, EDI Vendor and Customer.Collaborate with the Executive team and business area managers to define current business process procedures, identify opportunities for improvement and work to develop new processes as needed during software implementations.Participate in weekly project update meetings with Executive management team.

Harrisburg, Pennsylvania Area

Job Responsibilities include:Work to bridge the needs of stakeholders, operational and technical personnel through meeting facilitation and requirements elicitation and documentation for enhancements and fixes to the interfaces/ applications within the DVS Administration. Analysis of business priorities and creation of clear, thorough planning to accomplish priorities within a given release cycle. Create, track and maintain Change Requests/User Stories in Clear Quest, RTC and TFS (Team Foundation Server).Manage the requirements and the change control process from creation through implementation. Successfully guide Developer’s and development through test environments leading to the quarterly implementation of system enhancements.Interface between project managers, business partners and technical staff with strong team collaboration to ensure efficiency.Solicit information to determine specific customer needs and provide effective assistance, information, critical thinking, solutions or recommendations to support them.Light experience in workflow mappingContinually adapt to new legislative demands and Federal guidelines.

Experience the coordination and execution of IT implementations across multiple teams by participating in environment management coordination efforts between Project Managers, BIO, Business Users and the Bureau of Business Solutions and Services (BBSS). Directly supported the Account Manager Generated monthly score card reports for CAI Regional Management review Reviewed and became fully versed in CAI’s Manage Maintenance approach Maintained required project documentation Created project plans in Clarity and Workbench Monitored and reported on the progress of all projects through reports and weekly meetings Reviewed and understood contract specifications and contractor scopes of work Audited and maintained project invoicing, working directly with PennDOT employees Managed the on-boarding process to include training and application set up for new employees/contractors Maintained time reporting process across multiple applications to include Tracer and Clarity Prepared and presented status reports as required for program reporting Worked with team leads to assure their SLA’s and KPI’s were on tracko Monitored unassigned call supportso Monitored team dashboards Performed quality assurance checks

About CAICAI is a global IT outsourcing firm currently managing active engagements with over 100 Fortune 1,000 companies and government agencies around the world. CAI provides services and solutions that help organizations: Track and measure the right activities in the IT function Compare IT performance vs. benchmarked data Optimize IT performance, using data to make decisions Achieve double-digit % gains in IT productivity Establish objective measures of IT worker performance CAI makes this possible through the use of a unique, metrics based methodology along with a proprietary, real time data repository and management system (TRACER). Visit CAI and learn more about their offerings!

Provided high-level support for a full range of recruiting, sourcing and staffing in the IT industryDeveloped effective partnering relationships with client managers and senior leadership to understand current and future staffing requirementsPre-screened candidates to determine eligibility for jobsNegotiated hourly rates and/or salaries offered to candidates including sponsors for H1B candidatesHandled scheduling and status tracking within the ATS (JobDiva) to maintain candidates information

Developed sourcing strategies with a variety of hiring managers and pro-actively sourced candidates for critical skills and core positions Managed the candidate pipeline according to EEOC and OFCCP StandardsPhone screen, interview and offer potential employeesCreate offer lettersPrepared all required paperwork to move candidates through hiring processSource candidates on major job boardsReorganized and restructured the Employee Referral SystemHandle most correspondence with applicants and/or candidates Schedule 10-15 interviews per week with hiring managersOpen and close all job requisitions on career portal and various job boardsMaintain weekly reports to manager and HR DirectorCreated and update main candidate tracking reportMaintain file system of tickler, withdraw or decline candidate filesMaintain interview and offer materialsContributed to the team surpassing hiring goals by almost 50% in 2004Worked to boost company moral by hosting group functionsAttend job fairs to find qualified, cleared candidatesWorked with vendors for promotional items for new hire orientation and career fairsLead New Hire Orientation and processed new hire paperwork