Operations Specialist
Current- 95% on-time delivery threshold regularly exceeded through third party vendors and sub-contractors.
- Gather customer invoices from vendors to verify accounts payable and invoicing.
- Provide freight rate quotes to customers and ensure compliance with TSA and airline guidelines.
- Regularly analyze freight rates as these drive vendor choice. Cheapest is NOT always best!
- Facilitate resolution of issues between accounts receivable (AR) and customers if there is a dispute regarding what was requested, what was provided and related charges.
- Coordinate and log customer shipments using proprietary customer relationship management system (CRM), dispatching vendors, and organizing customer account information.