Adewale Banjo Email and Phone Number
As a passionate Salesforce Business Analyst, Functional Consultant, and Administrator, I bring a unique blend of entrepreneurial experience, business acumen, and technical expertise to help businesses achieve measurable results. My journey began as the founder of Explicit Digital - Tech, where I revitalized a struggling business into a thriving startup, generating over $10 million in revenue by managing the supply and maintenance of tech equipments for educational institutions.This hands-on experience sparked my love for data-driven decisions, leading me to pivot into data analysis at SprintCue Ltd., where I used tools like PowerBI and Excel to transform complex data into actionable insights. I helped drive strategic decision-making and process improvements that had a direct impact on business performance.At DeCloud23 Ltd., I took on the role of Business Analyst, playing a key part in a SaaS project, where I bridged the gap between business and technical teams. My passion for Salesforce ignited here, and I became a Salesforce Business Analyst, where I drove business process automation, streamlined case management, improved lead generation and lead quality for B2B and B2C industries thereby boosting chances to close more opportunities leading to more revenue for the company.Relocating to Canada, I joined Concentrix as a Customer Success and CRM Software professional. I designed customer journeys across industries like healthcare insurance, telecommunications, and banking, improving client satisfaction and operational efficiency.Committed to continuous growth, I’ve earned certifications in Salesforce Administration, Service Cloud, and Sales Cloud Consultancy, with a Salesforce Business Analyst certification in progress. I’m passionate about leveraging Salesforce tools such as Salesforce Lightning, Flow Builder, CRM Software, Dataloader, Asana, Slack to optimize operations, enhance interdepartmental collaboration, and drive tangible business growth.Let’s discuss how I can help your organization harness the full potential of Salesforce.
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Salesforce AdministratorSmith School Of Business At Queen'S UniversityKingston, On, Ca
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Customer Success ManagerConcentrix Nov 2023 - PresentNova Scotia, CanadaOrchestrate successful customer engagements, educating on Humana Insurance Mail Order Pharmacy benefits, resulting in a notable 65% increase in enrollments, surpassing specified sales targets through empathetic handling of challenging interactions.Spearhead process optimization initiatives, adhering rigorously to company guidelines, and collaborated cross-functionally to ensure a seamless customer experience, leading to a 20% increase in overall process efficiency and compliance adherence.Complete multiple intensive training, staying updated on product dynamics, fostering dynamic cross-departmental communication, and leveraging CRM tools, resulting in a 70% enhancement in knowledge management and customer interaction effectiveness. -
Advisor Ii, Consumer ServicesSupport Services Group Oct 2023 - Nov 2023Nova Scotia, CanadaSuccessfully managed customer inquiries via phone, email, and chat platforms, demonstrating effective communication skills.Analyzed data trends to identify areas for improvement in the sales process, resulting in an increase in overall sales efficiency.Conducted rigorous quality assurance checks on outgoing orders, maintaining 99% accuracy rate and minimizing errors.Ensured strict adherence to company policies regarding customer privacy regulations in all customer interactions.Utilized advanced problem-solving skills to swiftly identify and resolve customer issues, ensuring a positive experience. -
Operation Analyst/ManagerOgatrader Ng Jun 2020 - Sep 2023NigeriaOptimized pricing strategies and conducted in-depth analysis of pricing decisions' impact on financial health and revenue generation, utilizing statistical methods to identify optimal pricing structures.Implemented data-driven pricing strategies based on extensive analysis, resulting in a significant increase in monthly revenue from $50 to a peak average of $4,500 within three years, leveraging statistical models and predictive analytics.Collaborated with IT to develop a web solution that collected and analyzed referral data, enhancing customer acquisition strategies through data-driven insights.Established revenue stream development through data analysis-driven strategic partnerships with influencer marketers, leveraging data to identify and target niche communities for growth.Managed investments using data analysis techniques to diversify financial portfolios, achieving annual revenue growth of up to 250%, utilizing predictive modeling and risk analysis.Utilized website analytics data to conduct comprehensive analysis, identifying opportunities for improvement in usability, social media engagement, and conversion rates, and implementing data-driven optimizations.Conducted historical data analysis to identify performance trends in various business units, employing statistical modeling techniques to predict outcomes and inform strategic pricing decisions.Maintained accurate records of financial transactions related to operations activities, ensuring data integrity and availability for analysis purposes.Mitigated potential business risks through data analysis, developing and adhering to operating metrics based on historical performance data and risk assessments.
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Data AnalystDe Cloud23 Technologies Feb 2018 - May 2020Ibadan, Oyo State, NigeriaExtracted, manipulated, normalized, and aggregated datasets from diverse sources, including databases, spreadsheets, surveys, and external APIs.Utilized MS SQL, data warehousing programs, Power-Bi, and other dashboard/visualization tool-sets for data intelligence and analysis.Extracted and interpreted data patterns to translate findings into actionable outcomes, resulting in a notable 15% improvement in business sales.Implemented workflows and data processing pipelines, reducing training time by 20%. -
Data Entry SpecialistExplicit Digital Tech 2015 - 2017NigeriaEfficiently managed daily operations encompassing customer service, inventory, and marketing activities, ensuring seamless business functionality.Developed and executed strategic plans, steering the business towards successful attainment of objectives.Conducted extensive market research to identify and capitalize on emerging opportunities, contributing to business growth.Negotiated contracts with suppliers, securing favorable pricing terms and ensuring timely delivery of goods and services.
Adewale Banjo Education Details
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Electrical And Electronics Engineering -
Physics With Electronics
Frequently Asked Questions about Adewale Banjo
What company does Adewale Banjo work for?
Adewale Banjo works for Smith School Of Business At Queen's University
What is Adewale Banjo's role at the current company?
Adewale Banjo's current role is Salesforce Administrator.
What schools did Adewale Banjo attend?
Adewale Banjo attended Trailhead By Salesforce, University Of Ibadan, Olabisi Onabanjo University(O.o.u).
Not the Adewale Banjo you were looking for?
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ADEWALE BANJO
Atlanta, Ga -
Adewale Banjo
France -
Prof. Adewale O. Banjo - MSc. PhD
Lagos Born And Johannesburg Based Accomplished Academic, Development Practitioner & Management Consultant. Am Currently The Ceo Of Agi, An Adjunct Professor At Walter Sisulu University And Nigeria’S Public Service InstitAbuja -
adewale banjo
United States
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