Experience Customer Agent
Current- Provide guidance to walk in customers on product and service offerings - Educate customers and potential customers with information on delivery timelines- Ensure strict adherence to GIGL standard operating procedures in the sending safe keeping receiving and releasing of parcels- Ensuing visibility of shipments as the move through the network through the application of appropriate scans -Drive client satisfaction by ensuring that services are delivered according to agreed… Show more - Provide guidance to walk in customers on product and service offerings - Educate customers and potential customers with information on delivery timelines- Ensure strict adherence to GIGL standard operating procedures in the sending safe keeping receiving and releasing of parcels- Ensuing visibility of shipments as the move through the network through the application of appropriate scans -Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreement (SLA)- Resolve products or service problems by clarifying customer complaints; determining the cause of the problem selecting and explaining the best solution to solve the problem Show less