Primarily responsible for delivering technical courses to Milestone’s partners in the United States and Canada. These classes serve to educate their channel partners and end users on the setup, configuration, functionality, and maintenance of Milestone’s Advanced VMS products.

The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems generally at customer sites, to ensure proper working order. Works under supervision following established policies and procedures to ensure company and customer quality standards are met. Discretion and independent judgment are required resolving customer issues. Candidate may be assigned to support a specific customer site, region, or product, depending upon business needs.