Adham A. Email & Phone Number

Abu Dhabi, United Arab Emirates

● Project Title: Motor World Development – Phase II – Al Reeman 1 Location : Abu Dhabi Client : ALDAR Properties PJSC Project Job Title : Site Administrator and Document Controller Duration : 2019 October to till date ● Project Title: South Shamkha Additional Works and Closeout Client : MusanadaProject Works:This project covered the construction and commissioning infrastructure for Motor World Development – Phase II – Al Reeman 1.Duties Include:● Receive all incoming mail including letters, Technical Submittals, Reports, RFIA and other Project requests from Contractor and distribute to concerned Staff. ● Manage and update a document control system to ensure that general program administrative and individual project documents are properly recorded and maintained, requests for information are transmitted and responded to, and approvals or denial of approvals are recorded and communicated through Aconex.● Establish document logs to track the processing of specific control documents.● Organize and maintain paper and electronic files efficiently.● Establish system and procedures to track processing of documents such as correspondence, minutes, reports, payment requests, change notices, change orders, claims, requests for information, submittals, schedules, etc.● Implement a computerized system for document control.● Proficiency in the use of Aconex.● Submit and track all submittals and correspondence to owner through Aconex.● Type correspondence Arabic and English for the Project Manager and prepare replies to simple letters; manage databases; and create presentations, reports, and documents.● Handle calls from both internal and external sources, takes notes of important messages, and provide accurate information to callers.● Help arrange meetings and conferences, prepare meeting agendas, take minutes of meetings, and prepare reports.● Perform other related duties as assigned by the Project Manager.

United Arab Emirates

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.Decreased policy cancellations through reconciliation of billing issues.Coordinating with the warehouse staff ensuring apposite execution/delivery of orders from warehouse to customer.Conducted training for new hires on system and standard operating procedures.

Egypt

Ensuring customer satisfaction and loyalty while focusing on the company’s profitable growth, policies and margins.• Managing the sales process for new prospects, from initial contact through to closure. • Contacting prospective customers and discussing their requirements. • Achieving all revenue targets & objectives in line with the Area Business Plan. • Maintains quality service by establishing and enforcing organization standards.• To provide proper information, guidance, and support to the clients, therefore, enhancing relationships with the clients.• Contributes to team effort by accomplishing related results as needed.• Challenge any objections with a view to getting the customer to buy.• Check the quantities of goods on display and in stock.• Attend team meetings and share best practice with colleagues.

Egypt

1- Processes guest charges voucher and credit card vouchers.2- Tracks room revenues, occupancy precentages, and other fromt office statistics.3- Run end of day process in property management software ( Opera ).4- Transfer charges and deposits to master accounts.5- Knows how to operate SUN accounting program and MICROS.6- Understand and knows hot to preform check-in and chech-out procedures.7- Understand principles of auditing, balancing, and closing out accounts.