Drive the end-to-end resolution of high-impact incidents by collaborating with Product, Development, QA, and SRE teams, ensuring quick restoration of services.Coordinate with Tier-1 and Tier-2 teams to manage escalations, enabling seamless issue handovers and prioritizing critical incidents.Utilize tools like Datadog, JIRA, synthetic monitoring, and REST APIs to proactively monitor and resolve platform issues.Troubleshoot database performance, connectivity, and deadlock issues by working with stored procedures, views, functions, and indexes.Primary resource for resolving complex issues related to key products, ensuring optimal performance and minimizing downtime.Recognized for excellence with multiple awards, including the "Rockstar" and "Pat on the Back" awards, reflecting consistent performance and dedication.

Troubleshot product issues escalated by clients, consultants, and project managers by analyzing logs, audit tables, configuration files, and product code.Worked closely with Client Consultants, Product Managers, and Developers to resolve bugs and address client questions, often devising workarounds when quick resolutions were not possible.Diagnosed and resolved issues related to application deployments across QA and Production environments, ensuring smooth rollouts and minimal disruptions.Conducted in-depth analysis of database-related performance and connectivity issues, improving application stability and responsiveness.Awarded "Newcomer of the Year" in the first year at Cvent, followed by a mid-year promotion, demonstrating strong growth and impact within the organization.

Administered application and synthetic monitoring using AppDynamics and MicroFocus BSM to track performance and prevent system failures.Coordinated cross-functional teams to investigate and resolve issues spanning middleware (IBM WebSphere), databases, and cloud infrastructure.

Automated repetitive tasks using Python, Shell Scripting, and SQL to streamline incident workflows.Collaborated with DevOps teams to optimize CI/CD pipelines, reducing deployment times and mitigating risks in production.

Supported incident management processes by participating in on-call rotations and managing escalations across client applications.Conducted root-cause analysis and post-incident reviews, delivering actionable recommendations to prevent future issues.Worked closely with stakeholders to enhance the stability and availability of 3-tier applications through middleware and SQL database support.

Developed and designed an e-commerce website for this company using WordPress.

Developed and designed the company portfolio website using HTML, CSS, Javascript, JQuery and Node.Js.