Adi Khan Email & Phone Number

London, Gb

Wfh

Working with an incredibly supportive team on: uncovering, assessing, and resolving customer needs re: Bullhorn platforms. Troubleshooting and researching issues/ escalations to technical resources as required.

Wfh

Support Analyst position dealing with mainly 1st line to some 2nd line queries, support and incident management for internal stakeholders.Dealing with queries on mostly tech issues: usage, login, identity access management, advice, troubleshooting on the following: MDM (mobile device management), G suite, Google products, Lone Worker Solution, Totalmobile app & Manager and other census & HR apps. Additionally checking orders of tech and non tech kits issued to field and ops team for delivery and collection.Have resolved incidents on mostly single user issues on the above apps and kept record in ServiceNow, escalating to relevant teams when necessary. Furthermore, assisting Ops team on all levels, requesting and processing leavers’ form for HR and requesting device wipe for Chromebook and Android phones from tech supplier.In quieter times, assigned to Census Field Operation outbound calls on resolving various queries, following up and resolving tickets. In frequent communication with supervisors and managers in regards to best practises, ensuring all queries and solutions are in line with SLA for own team and other resolver groups.Have solved complex issues and given advice on resolution to agitated callers whilst calming them down and listening carefully to issues. Ancillary learning benefit whilst working on this role allowed learning about UK Civil Services, Legal Framework and Responsible for Information.

London, England, United Kingdom

Looking after training of staff, managing payroll, ensuring licensing objectives are carried out, communicating to several internal and external stakeholders. Ensuring all ad-hoc duties are carried out and delegating to team members when required.Negotiating prices for sales, bookings, buying from suppliers, staying up to date on industry trends. Planning for customer service strategy and social media strategy. Arranging and discussing business needs and agree on new and revised terms with suppliers. Networking in trade events, conferences and in house events, liaising with Ops team and implementing changes, emailing about product and service specs. Organised rotas, managed daily service and hitting weekly and quarterly targets with team. Arranging covers from other units when required. Supporting staff who struggled with various issues. Conducting interviews. Handling cash and credit card invoices and receipts. Monitoring and managing weekly expenses. Organising live music events and training days.Ensuring prices and VAT are adjusted for 2020 summer period with government guidelines. Compiling risk assessment for premises. Ensuring licensing objectives are met. Additionally, achieved a 5 star food hygiene rating from City of Westminster EHO in 2018. Ensuring HR records are dealt along the lines of GDPR.Organised and delivered training sessions on products and service (self and other trainers). Helping staff book holidays, complete training sessions, accessing HR portal.The role developed my communication skills with all level of people and created long lasting business partnerships and friendships.

London, England, United Kingdom

Part-time waiting staff employed by various agencies during full time studies at University.Developed communication, customer service and networking skills.

London, England Metropolitan Area

Responsible for compliance and training of candidates being forwarded to medical sector vacancies.Thriving in a target driven environment, areas of multiple support for candidates through their application process, booking of various training for Level 1 HCA programmes, checking the dates for venues, communicating with the training provider and other ad-hoc admin duties.

London, England Metropolitan Area

First point of contact for clients logging issues. Solving various minor issues on Tier 1 according to the company's SLA in a managed environment.Bulk of the work entailed around identifying the issues and detailing information before passing on to the Technical Engineers, Legal, Retention or other departments as necessary.Improved my communication, customer handling and quick thinking.

London, England Metropolitan Area

Finance services for customers in USA.Provisioning and advising on micro-loans provided by the partner financial institute. Advising on the suited products or tailoring basic level of micro loans for the customers.Conference calling the customer and their banks on verifying Social Security number and other details before approving the loans.Improved customer handling, communication skills and staying calm under pressure.

London, England Metropolitan Area

Learning about marketing and small admin tasks.

Enfield, England, United Kingdom

(Formerly Enfield College) Fun role arranging events, attending Student Council, representing (own college) and networking in NUS.

Bachelors, Bsc Business Economics

A Levels