Greg Willmott Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Maintain all responsibilities held in my Technical Product manager role.• Onboard and mentor new members of the Product team.• Build and maintain Product Owner best practices and artifacts.• Work with several development teams across multiple Bullhorn Products.• Participate in the interviewing and hiring process for Product and UX.

Greater Boston Area

• Deliver an incredible customer experience through Features and Product Enhancements to solve clients most critical business needs.• Work with two development teams in an Agile framework as the Product Owner of the flagship ATS product, Bullhorn Novo.• Strategize with Product Managers and various stakeholders to create the Product Road map.• Write monthly release notes and Product Documentation for new Features and Enhancements.• Work cross functionally with Support, Product Marketing, Sales, as well as our other Product Development teams.• Create Epics, and User Stories with clear Requirements.• Balanced Quality with Delivery to ensure Bullhorn achieves Product Milestones on schedule.• Run Team Standups, Epic Intros with Architects and UX teams, Grooming, Monthly All Company Release meetings, and Product Line Review with Product Executives.• Work the Product Booth at Bullhorn’s annual recruiting industry conference, Engage• Engage with clients to understand their business needs to ensure the Product Teams build the correct Features.• Triage issues escalated by various internal teams as well as client feedback.

Boston

• Mentored junior members of the Enterprise Support Team with weekly mentorship meetings.• Acted as the highest point of escalation for technical issues on the Bullhorn Enterprise Support Team.• Worked with Program management, various Project Managers, and Solution Architects to deliver a successful go live for several of Bullhorn’s largest Enterprise accounts.• Acted as the main support contact for Bullhorn’s largest and most strategic clients.• Managed Bullhorn’s API forums.• Supported Bullhorns Marketplace partners with technical issues.• Trained the Bullhorn Support team on many of Bullhorns more technical features and troubleshooting tools.

Boston

• Resolving complex software issues and technical questions posed by Bullhorn's Customer Relationship Management (CRM) and Application Tracking System (ATS) Enterprise users via phone, Bullhorn's online ticketing system, or internal escalations.• Dedicated support representative for multiple enterprise customers with 1000+ users.• Creating ticket reports, holding weekly and bi-weekly client calls with IT / help desk and senior management staff.• Collaborating with support engineers to identify the cause of deep-rooted technical issues.• Worked with a professional services team to customize our existing software to meet Bullhorn's biggest clients specific needs. • Documenting customer issues and their resolutions in Bullhorn's ticketing system and knowledge base.• Creating training content and troubleshooting documentation for support department• Serving as the Subject Matter Expert (SME) for Bullhorn’s integration with third party email, and CRM application.

Boston

• Resolved complex software issues and technical questions posed by Bullhorn's Application Tracking System (ATS) Enterprise users via phone, Bullhorn's online ticketing system, or internal escalations.• Collaborated with support engineers to identify the cause of deep-rooted technical issues.• Worked with a professional services team to customize our existing software to meet Bullhorn's biggest clients specific needs. • Documented customer issues and their resolutions in Bullhorn's ticketing system and knowledge base.• Served as the Subject Matter Expert (SME) for Bullhorn’s integration with third party email.

Boston

• Developed and designed mobile network solutions for large scale touring production offices, and events.• Resolved complex software, hardware, wireless, networking, and VoIP issues as the IT contact for the users of our mobile network systems.• Traveled with large scale productions around the world as an on site IT manager, and support representative for custom built mobile networks systems.