Greg Willmott Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Maintain all responsibilities held in my Technical Product manager role.
• Onboard and mentor new members of the Product team.
• Build and maintain Product Owner best practices and artifacts.
• Work with several development teams across multiple Bullhorn Products.
• Participate in the interviewing and hiring process for Product and UX.

Greater Boston Area

• Deliver an incredible customer experience through Features and Product Enhancements to solve clients most critical business needs.
• Work with two development teams in an Agile framework as the Product Owner of the flagship ATS product, Bullhorn Novo.
• Strategize with Product Managers and various stakeholders to create the Product Road map.
• Write monthly release notes and Product Documentation for new Features and Enhancements.
• Work cross functionally with Support, Product Marketing, Sales, as well as our other Product Development teams.
• Create Epics, and User Stories with clear Requirements.

Boston

• Mentored junior members of the Enterprise Support Team with weekly mentorship meetings.
• Acted as the highest point of escalation for technical issues on the Bullhorn Enterprise Support Team.
• Worked with Program management, various Project Managers, and Solution Architects to deliver a successful go live for several of Bullhorn’s largest Enterprise accounts.
• Acted as the main support contact for Bullhorn’s largest and most strategic clients.
• Managed Bullhorn’s API forums.
• Supported Bullhorns Marketplace partners with technical issues.

Boston

• Resolving complex software issues and technical questions posed by Bullhorn's Customer Relationship Management (CRM) and Application Tracking System (ATS) Enterprise users via phone, Bullhorn's online ticketing system.
• Dedicated support representative for multiple enterprise customers with 1000+ users.
• Creating ticket reports, holding weekly and bi-weekly client calls with IT / help desk and senior management staff.
• Collaborating with support engineers to identify the cause of deep-rooted technical issues.
• Worked with a professional services team to customize our existing software to meet Bullhorn's biggest clients specific needs.
• Documenting customer issues and their resolutions in Bullhorn's ticketing system and knowledge base.

Boston

• Resolved complex software issues and technical questions posed by Bullhorn's Application Tracking System (ATS) Enterprise users via phone, Bullhorn's online ticketing system, or internal escalations.
• Collaborated with support engineers to identify the cause of deep-rooted technical issues.
• Worked with a professional services team to customize our existing software to meet Bullhorn's biggest clients specific needs.
• Documented customer issues and their resolutions in Bullhorn's ticketing system and knowledge base.
• Served as the Subject Matter Expert (SME) for Bullhorn’s integration with third party email.

Boston

• Developed and designed mobile network solutions for large scale touring production offices, and events.
• Resolved complex software, hardware, wireless, networking, and VoIP issues as the IT contact for the users of our mobile network systems.
• Traveled with large scale productions around the world as an on site IT manager, and support representative for custom built mobile networks systems.