Trust And Safety Associate
CurrentBe part of a Team and support the couriers Team that include over 10,000 across the country,ensure that our courier partners meet our level of standard and performance. Act as an escalation point for diverse cases that involve several bodies (customers, couriers, businesses) on a daily basis and find creative solutions so that all parties will be satisfied.Work with several different systems for the operation of the work inc, Monday, slack, Looker etc.Managing customer and… Show more Be part of a Team and support the couriers Team that include over 10,000 across the country,ensure that our courier partners meet our level of standard and performance. Act as an escalation point for diverse cases that involve several bodies (customers, couriers, businesses) on a daily basis and find creative solutions so that all parties will be satisfied.Work with several different systems for the operation of the work inc, Monday, slack, Looker etc.Managing customer and employee relationships by phone, mail and face-to-face when needed.Maintaining customer relations in an intense work enviroment. I can help our Operations Team on off-boarding/courier agreement terminations. Show less