Fraud/Dispute claim setupHandle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulationsReview, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E.Handles/resolves non-posted items, retrieval projects and authorization chargebacks.Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.Verify account activity to deternine block placement/removal of Debit/Credit Card.

⦁ Reviewed all transaction monitoring / KYC / screening / fraud workflows including reviewing alerts and cases to ensure work product adheres to relevant policies, procedures and regulatory requirements.⦁ Trained New Hires, SME⦁ Reviewind data from custom, standard software programs and applications as well as manual review systems while following Client Procedures to investigate, make decisions, and document transaction monitoring alerts⦁ Transaction Monitoring and SAR writing/completion⦁ Reviewed blockchain transactions and activity following user wallet ID's⦁ Reviewed documentation to prevent fraud, money laundering, and identity theft losses.⦁ Analyzed case documents for discrepancies and suspicious activities.⦁ Utilized knowledge of AML laws, including BSA, Patriot Act, and US Treasury guidelines.⦁ Assessed compliance with banking laws and reported suspicious entries and actions.⦁ Monitored and analyzed currency transaction logs.

⦁ Reviewed dormant report for files with undisbursed funds greater than 180 days.⦁ Contacted payee and/or direct operations for verification, reissued checks when warranted and revised/deliverd Settlement Statement/Final HUD-1/Closing Disclosure when applicable⦁ Handled issues accordingly for advanced investigation and analysis and supported team supervisors in executing certain responsibilities⦁ Perform quality audits on data to Identify problems as it relates to quality, quantity, and completeness of data⦁ Prepared Due Diligence documents in accordance with the state escheatment requirements ⦁ Review all permits, partial certificates of occupancy, certificates of occupancy, warranties, government notices, specUploads completed work to correct production systemial assessments, code violations and unexpired guaranties and copies of same in seller’s possession or control.⦁Obtain/review existing insurance policies and certificates and any pending claims against the property

Perform quality audits on vendor data to ensure data quality before data goes into next production step. Understand and decipher data received in varying file formats to identify the root cause of the issue.Identify problems as it relates to quality, quantity, and completeness of data. problems and/or coordinate solutions. Interact with vendors to improve and resolve data issues. Provide appropriate follow up and notification to managers related to issues.Develop business relationships to ensure successful implementation and support project efforts. Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project.Conduct research of property data. Assignments are of moderate scope and complexity, where research requires review and judgment of multiple sources and knowledge of functional operations. Leverage all available resources, such as existing databases, third party sources and/or public information on the internet.Extract and enter appropriate data onto application, other form, or database. Perform clerical duties, such as maintaining simple to complex files, searching and investigating information contained in files, processing departmental documents requiring knowledge of functional operations and entering report results into tracking system.Quality AssuranceRun weekly and monthly production reports Resolve escalations