Product Owner for Team 3B. Main duties included backlog management and user story prioritization. Coordinating between BAs, developers, and stakeholders to write and review user stories.Working with other BAs to create use case scenarios and test the iterations created during sprints.Built a comprehensive document library to ensure efficient transition of projects in conjunction with BA volunteers from other teams.Interviewing internal stakeholders to translate expectations and user needs into business requirements for user stories.Joined BA Task Force to document business processes within the PODs to ensure the restructuring efforts survive to the next iterations of the PODTrained in FDM as an IT Service Management consultant in 2019.

Mapped investment data to Efront ensuring data integrity during migration from multiple platforms Leveraged SCRUM methodology to track and communicate progress to 15 Transformation Team members through Azure Dev OpsAnalyzed data from Equitrak using Excel VLOOKUP to ensure accurate data migration to EfrontCollaborated with six SME’s across three teams multiple times a week to ensure stakeholder needs were met during the data migration process

Reduced ticket response time by 60% YoY by condensing the request channels for the Salesforceteam thereby increasing the accuracy of work reporting for our departmentOptimized our team of two to increase ticket resolution by 200% YoY by assigning tasks based onour strengths and constant collaborationCreated a knowledgebase for the Salesforce team by consolidating previously siloed informationinto a Teams Channel to contribute to contingency planning and increase organizational resilienceAdministrated the front-end of the Salesforce CRM, handling all queries involving the interface bycommunicating between three teams to further facilitate ticket resolution

Summary: Worked with the marketing team to both create, maintain, and adjust SQL queries to target specific populations for communicationsImproved marketing campaigns with SQL MyLists for accurate population targeting and verified backlogs for maximum coverage.Performed acceptance testing of new applications using previously discussed use case scenarios to ensure products were ready for production.Analyzed data in Excel to identify errors in automated systems, then documented business processes in Confluence to streamline error-finding. Time spent on resolving issues for campaigns was reduced to hoursHad weekly meetings with the Marketing team to discuss business strategy and implement it to ensure our marketing campaigns were effective

Assisted customers with a wide range of technology issues, from software troubleshooting to hardware repairs on laptops.Worked closely with customers to gather requirements for tickets and kept them informed of progress via email or phone.Resolved issues related to ACU accounts and assignment applications with an emphasis on professionalism and efficiency.Updated our existing information systems to ensure repetitive issues are resolved more quickly.

Delivered exceptional sound quality through custom mixing according to event and venue needs.Ensured audio continuity for multiple events on campus using a judicious distribution of equipment.Collaborated with faculty, staff, and other stakeholders to harmonize preferences and deliver satisfactory results.Trained upcoming technicians and offering continual support as needed.