Geoffrey S. Email & Phone Number

Toronto, Ontario, Canada

Delivering intermediate to advanced IT/Security training on various IT subjects including UNIX, ITIL, and Security in a fast-paced environment to help trainees gain the required knowledge and skills for their upcoming roles - utilizing hands-on approaches, including virtualized environments to simulate actual working conditions. Assessed different learning techniques for trainees to proactively mitigate potential learning difficulties.- Utilized a hands-on approach while delivering UNIX training, which helped trainees get the skills needed to productively interact with all UNIX-like systems.- Answered theoretical questions on IT Service Management from trainees, specifically focusing on the concepts covered in ITIL 4.- Delivered theoretical and hands-on material on Security Operations, including a focus on information related to CompTIA Security+ curriculum, in highly a condensed timeframe.

Technical support and sales consultation in multiple divisions and situations; experience supporting consumers with entry-level systems, academics, large corporations, small business, and high-end consumers• Diagnose, troubleshoot, and resolve routine to complex issues by phone or in-person when necessary• Set up computer systems, install software, and troubleshoot basic network, printer, and user issues• Institute data retention and backup policies by implementing combined usage and configuration of collaborative working systems and cloud storage systems• Coached a business client on the prerequisite steps to migrate all their business systems from Windows 7 to Windows 10, including performing an adequate backup of all business-related data, educated them on the necessity of keeping their operating systems up to date, with antimalware software installed and up-to-date, and guided them through the required steps to ensure a smooth transition to ensure business continuity.• Consulted with a small business client on the acquisition of appropriate hardware and software to ensure their business remains technologically competitive while also staying within the prescribed budget.

Remote

As a Web Development and Design Instructor at Make A Change Canada, I improved curriculum, and taught in a fully online/remote setting designed to teach students with barriers to employment, the theoretical and practical steps necessary to create, maintain, manage, and improve websites through design and development. My current and previous courses of instruction include:• AWDD102 (Introduction to the Internet), The Fundamentals of the Internet• AWDD104 (Site Theory and Design), An Introduction to Website Development and Design• AWDD106 (Introduction to Web Graphics ~ Photoshop CC), The Basics of Composing and Editing Images in Adobe Photoshop• AWDD108 (Advanced Web Graphics ~ Photoshop CC), Powerful Features and Advanced Techniques in Adobe Photoshop

Ottawa, Ontario, Canada

As a Cybersecurity Instructor at Willis College Ottawa, I developed and improved curriculum, and taught in a classroom setting designed to teach students the theoretical and practical steps necessary for defending systems and networks against threats. My current and previous courses of instruction include:• WASMS (Windows Applications Security – Messaging Services), Administering Microsoft Exchange Server 2016/2019• WASD (Windows Applications Security – Databases), Administering a Microsoft SQL Server 2016/2017 Database Infrastructure• LSAS (Linux Systems Administration and Security), Administering RedHat 7+, Ubuntu 18+, openSUSE 15.x, Kali Linux 2020+, and multiple variants of the preceding Linux distributions, with mention to other Unix-like operating systems, such as FreeBSD.• NSDF (Network Security and Defense Foundations), An Introduction to Computer and Network Security

Ottawa, Ontario, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Tracked progress and confirmed quality of product shipments and service fulfillments, and managed product/service projects from start to finish including dealing with subcontractors, vendors, and customers

Renfrew, Ontario, Canada

Ottawa, Canada Area

• Effectively incorporated all projects, tasks, duties, and responsibilities of former Administrative Assistant, and Senior Energy Consultant upon their respective departures from Measurable Building Solutions while continuing to fulfill the role of Project Coordinator and taking on the additional responsibilities of an IT Administrator and Executive Administrator for 1 ½ years.• Performed an email service migration from the original hosted online e-mail service to Office 365 in a matter of days, after first providing risk assessment and planning to the company’s President.

Ottawa, Canada Area

• Developed an Excel target tracker spreadsheet to track waste, and inventory – analyzed data and compared with sales to find solutions to minimize waste and ensure appropriate quantities of product ordered

Set up computer systems, installed software, and diagnosed, troubleshot, and resolved routine network, printer, and complex user and hardware issues by phone• Received Process Excellence Award: “Exhibited enthusiasm and expertise in resolving customer’s long-issues in a quick and efficient manner”• Achieved 100% quality evaluations multiple times• Recognized for having a 0% repeat dispatch rate• Developed an Excel outbound call tracking spreadsheet to help co-workers track time accountability. This was adopted by on-site teams, and then shared with Dell Computer Corporation, and eventually was incorporated for all agents in all centres• Going above and beyond: Prevented the loss of an order for 10,000 systems by cutting through red tape and liaising with IT Engineering who then created and released a custom BIOS for the client, saving the sale• Team received/accepted several invitations to lead/participate in global pilot programsAdditionally:• Diagnosed and resolved routine to complex issues by phone• Approached issues creatively/innovatively where standard procedures did not fit criteria• Supported all XPS products, including desktops, laptops and peripherals• Remained knowledgeable on current and future products• Maintained product knowledge through in-house, self-guided training• Continuously improved both customer satisfaction, and resolution rate• Solved issues with minimum supervision, eliminated unnecessary repeat calls• Made decisions having impact on the operations, profitability, and reputation of the company• Sold components such as warranty extension, data backup/recovery and upgrades• Consulted with customers on purchase of new parts; designed solutions• Participated in global best practice forums, sharing processes and tools• Team received/accepted several invitations to lead/participate in global pilot programs

• Positioned and up-sold store products• Provided excellent customer service• Handled money, and balanced cash register

• Ordered and sold components such as HDTVs, satellite receivers, and installation services• Provided excellent customer service by remaining knowledgeable of current and future trends• Activated cellular telephones on several different networks.

• Provided friendly customer services; was able to keep up with demand during peak times• Actively listened to clientele, uncovered/analyzed their needs, and offered optimized solutions• Diagnosed and resolved technical issues with minimum supervision• Regulated and processed urgent documents through the printing queue

• Fast-paced, and demanding work environment

• Paid precise attention to detail while maintaining a strict schedule

• “My War,” was on display at the Canadian War Museum in Ottawa

• Performed security checks and utilized audio technologies for background music

• Utilized POS technologies and performed cash duties• Prepared pizzas• Heated/Cooked pizzas and pizza slicesProvided customer service

• Loaded a half-ton truck with brush• Mowed lawns• Trimmed other vegetation• Swept away cuttings

• Distributed Sears catalogues

College Diploma (With Distinction), Cybersecurity Analyst, 96

Activities and Societies: Willis College CSA Program Tutor and Mentor, Willis College CSA Jam Sessions Team Leader and Coordinator.

Print Journalism

Two semesters