Adiam Woldu Email & Phone Number

• Provide day-to-day staff support for the King County Mobility Coalition, subcommittees, and Coalition co-chairs.
• Administers programming, information sharing, and resource collaborations on behalf of the county-wide regional Coalitions.
• Supports diverse stakeholders in perusing needs-first approaches to mobility system improvements within the King County Mobility Coalition.

Bellevue, Washington

• Plan, organize, coordinate, assign and supervise the work of Customer Service Center staff; prioritizes activities, monitor and evaluate staff performance. Hire, on board, train, guide, coach, identify training needs.
• Strategically evaluate process then implements process improvements; evaluate the big picture when making decisions about process change.
• Models client-focused customer service; demonstrate empathy for both clients and coworkers.
• Responsible for monthly reports and record-keeping related to the maintenance of the Health Care Authority contract, staffing and performance.
• Work collaboratively with other Supervisors to build morale and increase retention in the Customer Service Center.
• Participate as a member of Brokerage leadership team at Hopelink; helps ensure the successful operations of the transportation Brokerage.

Bellevue, Washington

• Developed and design educational training programs and plans for a Non- Emergency Transportation Brokerage Customer Service Center for Civic & Social Non-profit organization.
• Program goals and mission are always aimed at helping people achieve stability and help them gain the skills and knowledge they need to exit poverty for good.
• Conduct center-wide needs assessment and identify skills or knowledge gap and then use accepted education principles, training methods and techniques to create training.
• Designs and prepares educational aids and materials: maintains updated curriculum and adjusts curriculum based on need. Assess instructional effectiveness and summarizes evaluation reports determining the impact of.
• Evaluate and asses customer service center functions to ensure training meets or exceeds contractual and program and mission goals.
• Communicate available training opportunities to employees, provide necessary information and records participation effectiveness. Maintain a professional and positive working relationship with all clients, vendors.

Seattle

• Managing a team of 35+ associates across multiple departments.
• Responsible for interviewing, hiring, and training of new associates.
• Create associate work schedules while adhering to labor budgets.
• Monitoring Sales numbers, loss prevention best practices.
• . Create business plan based on volume projections and previous years business to exceed financial goals while delivering a superb customer experience.
• Coach Associates on product knowledge by holding in-store product training with Vendor Representatives and role plays.

Greater Seattle Area

• Collaborate with store managers, and leadership, to strategize training approach, sales needs, and recommendations.
• Manage document libraries and collaboration site using Microsoft SharePoint to ensure team members have access to learning materials.
• Design and prepare new hire training by regularly updating onboarding curriculum for 40+ associates.
• Led team to work on logistics support, auditing duties, data analysis, and customer complaints
• Train staff on company policies, sales strategy, product releases, and customer service best practices, and how to exceed in their roles.
• Facilitate, instruct and empower associates to assist in all aspects of service to enrich the customers experiences and meet daily/weekly/monthly metrics.

Greater Seattle Area

• Guided and supported students in personal, social, and educational development to help them reach their potential in society.
• Worked with community organizations such as the Seattle World School to provide after-school programs and weekend English as a second language classes for immigrant youth community.
• Provide youth with career counseling, professional skills development, and internship placement.

Greater Seattle Area

• Mentored first-generation, low-income, King county high school students in the college admission process by educating mentees on goal setting and time management.
• Academic tutoring, personal and professional mentorship, leadership development, ongoing professional enrichment, and a lifelong network of allies comprised of UW alumnae and supporters.
• Carve out students’ unique paths in collaboration with personal champions who customize the program every year based on those students’ dreams, interests, abilities and goals.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor'S Degree, Social Work

Activities and Societies: Black Student Union, African Student Association, Organization of Student Social Workers, Dream Project, and.