Ashley Diaz Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

Liaison between the Guest Services team and other departmental leaders.Create monthly reports to determine the efficiency levels of guest request made thru HotSOS and Alice.Complete guests and colleagues requests while keeping the hotel finances at the forefront of all decision making. Email and perform courtesy calls to arriving guest, in house guest and departed guest.Create weekly KPI reports and present to Department Heads and Front Desk Host.Audit arriving VIP guest and fulfill guest preferences to the best of my ability.Interim Director of Front Office from Oct 2019 to May 2020.

Greater New York City Area

Assist in managing the day-to-day activities of the Front Office staff.Manage payroll for Front Office Operations. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Plan, schedule, and organize work to ensure proper coverage.Schedule and conduct routine training of the front office staff to ensure the appearance and actions reflects highly on the hotel, brand, and Company.Serve as "lobby manager and manager on duty" as required and perform other duties as assigned including assisting staff with their job functions during peak periods.

Greater New York City Area

Assist in managing the day-to-day activities of the Front Office staff.Schedule employees to ensure proper coverage.Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Plan, schedule, and organize work to ensure proper coverage.Schedule and conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.Serve as "manager on duty" as required and perform other duties as assigned including assisting staff with their job functions during peak periods.

Greater New York City Area

Performed inspections of rooms and common areas to ensure staff work quality.Plan, organize and direct team members to ensure high customer satisfaction.Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repair.Plan, schedule, and organize work to ensure proper coverage.Training the employees on area that need improvements.Promote teamwork and quality service through daily communication and coordination with other departments.

Greater New York City Area

Welcomed guests on arrival and provided information regarding availability, room types, room rates.Answer queries regarding the hotel’s services, charges, dining, workout facilities and travel directions.Registered reports relevant to guest accounts, receipts and vouchers both manually and electronically.Computed bills, collected payments, and made change for guestsContacted housekeeping and maintenance department when a problem was reported.

Clinton Inn Hotel, 145 Dean Drive Tenafly, Nj 07670

Handle guest check-ins and check outs in an a professional and welcoming manner while providing information about the hotel and surrounding area.Created and confirmed guest reservations.Registered and assigned rooms to guest.Presented statements and collected payments from departing guest.