Adib Bin Razzaque Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Accomplished professional specializing in the proficient oversight and streamlining of ticket operations, administration, and reporting within the sports and entertainment industry.Proven success in collaborating with cross-functional teams to optimize ticket operations, ensuring seamless processes and enhanced customer satisfaction.Expertise in executing game day duties, comprehensive ticket management, and post-event reporting, contributing to successful event… Show more Accomplished professional specializing in the proficient oversight and streamlining of ticket operations, administration, and reporting within the sports and entertainment industry.Proven success in collaborating with cross-functional teams to optimize ticket operations, ensuring seamless processes and enhanced customer satisfaction.Expertise in executing game day duties, comprehensive ticket management, and post-event reporting, contributing to successful event outcomes.Dedicated to providing exceptional support for internal and external ticketing requests, handling issues such as replacements, refunds, and scanning challenges.Experienced in manifest creation and maintenance, along with meticulous pricing input and management for all tickets and products.Adept at documenting Ticketing Policy and Procedures, maintaining organized files and accounts, and developing ticket promotions or packages.Ensures accuracy in corporate sponsor inventory allocation within the ticketing system, contributing to successful partnerships.Proficient in generating insightful reports on ticket inventory, sales, renewals, and League reporting, supporting strategic decision-making.Facilitates the delivery of specific reports to the Financial Analyst for month-end processes, ensuring financial accuracy and compliance.Committed to daily balancing of sales activities in Archtics, ensuring precision in financial transactions.Elevating client engagement and driving business growth by expertly crafting impactful events and tailored sales packs within the team-based framework, prominently featured on the website. Show less

Toronto, Ontario, Canada

Cultivating strong relationships with cross-functional teams, fostering effective communication and collaboration for seamless operations.Regularly pulling and providing insightful reports to support various departments, contributing to informed decision-making and strategic planning.Assisting the team by providing support with specific reporting needs, ensuring accuracy and efficiency in data analysis.Playing a crucial role in game day duties, executing tasks with… Show more Cultivating strong relationships with cross-functional teams, fostering effective communication and collaboration for seamless operations.Regularly pulling and providing insightful reports to support various departments, contributing to informed decision-making and strategic planning.Assisting the team by providing support with specific reporting needs, ensuring accuracy and efficiency in data analysis.Playing a crucial role in game day duties, executing tasks with precision to contribute to the overall success of events.Managing VIP orders seamlessly, ensuring a premium experience for high-value customers and sponsors.Troubleshooting ticketing issues promptly and effectively, addressing concerns to enhance customer satisfaction and maintain operational efficiency. Show less

Toronto, Ontario, Canada

Ticket Sales - experienced using PCI, Ticketmaster, & Archtics applicationsAnswering inbound sales calls and assessing individual incidents for fans with ticketing issues using a variety of systems to ensure successful and secure entry into the venueHandled concerns and comments in a patient and timely manner both in-person and over the customer support line, referring issues to management when neededMaintain a detailed touchpoint history in the CRM SalesForce system by… Show more Ticket Sales - experienced using PCI, Ticketmaster, & Archtics applicationsAnswering inbound sales calls and assessing individual incidents for fans with ticketing issues using a variety of systems to ensure successful and secure entry into the venueHandled concerns and comments in a patient and timely manner both in-person and over the customer support line, referring issues to management when neededMaintain a detailed touchpoint history in the CRM SalesForce system by logging all customer data and interactionsAssisting with game-day operations and performing other duties as required Show less

Toronto, Ontario, Canada

Assisting with game-day operations and performing other duties as requiredProactively interact with fans to provide mobile ticket delivery inquiries Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan