Adiel Becerril Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

As a NOC Hardware Technician, I ensured the proper installation, maintenance, and troubleshooting of hardware components within the data center. My role focused on supporting the smooth operation of the organization's infrastructure through hands-on technical expertise and close collaboration with cross-functional teams.* Hardware Troubleshooting & Installation: Diagnosed and resolved hardware-related issues, performing installations, upgrades, and replacements of servers, switches, and other network equipment to maintain optimal system performance.* Cabling & Racking: Managed physical cabling and racking of servers and network devices, ensuring proper organization and adherence to safety and industry standards.* Hardware Audits & Asset Management: Conducted routine hardware audits, tracked and reported hardware assets, ensuring accurate inventory and compliance with internal and external standards.* BMC/BMS Boarding: Configured and onboarded servers to their appropriate configuration and utilized IPMI to ensure remote access and management.

Chandler, Arizona, United States

In this role, responsibilities included assembling, ordering, and preparing goods for shipment, as well as recording shipment data such as weight, charges, and space availability. The position involved loading and unloading trucks, receiving and unpacking materials and supplies, and managing the internal transport of materials. Shipping and receiving reports were completed, and the email queue was monitored with all emails logged within the ticketing system. Troubleshooting of issues was performed using test equipment, and tapes were rotated and exchanged as needed. Experience was gained in cable pulls beneath raised floors, and assistance was provided with racking and unracking equipment according to customer instructions. Supply management support was provided for various materials, including enclosures, cage materials, shelves, power strips, locks and keys, tools, fasteners, cabling, and furniture. Additionally, the ticket queue was monitored, and follow-up was conducted on open tickets within the designated time frame.

Chandler, Arizona, United States

Arizona, United States

Technical support was provided to students and employees with login issues and Google Workspace matters. Support documentation for users and support procedures was created and managed. There was brief experience with Azure Active Directory, and assistance was given to users in generating ticket reports. Solutions to technical problems were researched and identified, and communication skills were strengthened through regular interactions with others. Effective time management techniques were applied to meet tight deadlines, and assistance was provided with day-to-day operations, working efficiently and productively with all team members.