Adi Hamshari Email & Phone Number

Dubai, United Arab Emirates

-Coordinated internal resources and third parties/vendors for the flawless execution of multiple projects.- Ensured all projects are delivered on-time, within scope and within budget- Assisted in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.- Guaranteed resource availability and allocation.- Developed comprehensive project documentation, diagrams, process maps and detailed project plans to monitor/ track progress.- Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques.- Measured performance using appropriate project management tools and techniques- Managed the relationship with the client, third parties/vendors, and relevant stakeholders.- Performed risk management to minimize potential risks- Tracked project performance, specifically to analyze the successful completion of short and long-term goals.- Met budgetary objectives and made adjustments to project constraints based on financial analysis

Dubai, United Arab Emirates

• Coached and Led four scrum teams in NI South Africa (RCS/ WFS client projects) Two team in NI-Dubai (Emirates NBD, ADCB, Prime Bank projects) throughout their Agile transformation.• Facilitated Daily scrum, Sprint Planning, Weekly Refinement sessions, Sprint Demo and Sprint retrospective meetings.• On-boarded and Coached all six teams on agile principles and processes (Scrum boards/ Kanban boards).• Tracked and removed internal and external impediments for the scrum team.• Facilitated the Grooming sessions with the product owner (to build the product backlog & define sprints backlog/goals).• Drafted and created a sprint capacity schedule to measure the capacity of each individual resource towards the team's velocity in each sprint planning session.• Tracked and reported scrum team velocity & burn down chart.• Built reporting Dashboards to ensure teams’ continuous improvement in adherence to defined organizational goals.

Dubai, United Arab Emirates

• Monitor the Key Performance Indicators, and SLAs of all branches on a regular basis, identifying deviations, root causes, and gaps from targets.• Assist branches in the setting of targets/Key Performance Indicators and SLAs and in developing an appropriate mechanism to measure and report their performance under the supervision of Operational Excellence.• Prepare usage reports on a monthly basis to assess the improvements of each branch in service quality metrics (SQM).• Prepare daily, monthly, benchmark dashboard views that enable branches to monitor performance and usage for improvements using statistical methods.• Execute and report outcomes of customers Satisfaction Surveys. • Translating Business Needs: Help design the future business processes, providing "next level" details, come up with initiatives/ ideas and turning them into business requirements/user stories, based upon business priorities and representing their interests accordingly.• Collaborate with other Agile teams, as well as members of other cross-functional organizations to ensure the system is being developed in an integrated fashion.• Business Liaison: Bridge the communication gap between business interests and technical decisions when working with business stakeholders and senior management. Assist in the development, and communication of, the software's vision, as well as a roadmap of required features.• Development Arbitrator: Work with Scrum Masters, and development team members to balance priorities given needs of the business and feedback from end users. • Agile and DevOps Advocate: Use Agile methodologies to advance software (support the product's requirements backlog, engage in Sprint/Epic planning activities, work with Product Owner to determine release timelines).• Demos and Retrospectives: Host/Facilitate software retrospective - Participates in frequent software review sessions (e.g. monthly) to make sure the software operates per agreed requirements.

Chicago-Il-Usa

- Led and managed clients such as (Allergan, Biogen, Genetech) through the Implementation lifecycle from initial scoping to go live adopting Agile methodolgy. - Assisted clients in preparing deliverables for the build phase of the implementation.- Built Observations/ Incident management, environmental, health, safety, and sustainability custom forms using PL/SQL and XML build scripts.- Configured and Customized dashboards and custom views based on clients needs and security permissions .- Designed and configured IOS mobile apps (UL EHS Incidents, UL Risks and Complaince) for Biogen and Genentech. - Supported developers when working on specific work packages as part of the implementation phase.- Configured the system as per the defined and approved user stories.- Liaison with developers for advanced configuration and development of the system.- Provided regular progress updates to the Project Manager.- Provided support to existing clients including report generation at critical times of the year.-Attended customer meetings and calls when required as part of the system implementation.- Provided training to clients on ad-hoc projects (new functionalities and features).- Drafted training documentation both generically for the system and for client-specific purposes.

Chicago-Il-Usa

- Developed a detailed project plan to monitor and track projects progress.- Led conversations with key stakeholders to elicit and gather business requirements.- Collaborated with clients to prioritize business requirements, analyze and translate them into functional/operational and non-functional requirements.- Acted as a liaison between the business and the development team to manage the communication and clarification of requirements.- Formulated the documentation of Scope, SOW, Business Requirements document, functional specifications document.- Validated if the solution components meet the business requirements, performed regression and UAT, to help surface any issues prior to the change release.- Implementation of code changes and new releases on testing and production environments (Define, Design, Prepare-Configure, and Go Live).-Drafted User manuals by presenting new solution, process changes using UML models and prototypes, Data flow diagrams and assisted clients in the UAT to get the sign off.- Responsible for project management From project’s pre-SDLC, Formation, Requirements till getting the sign off.

United Arab Emirates And Bahrain

-Assisted the Sales team in conducting presentations & client meetings if new products arise (setting up Proof of Concept (POC) and Demo presentations).-Managed the deployment, maintenance and upgrades of ATM PC cores.-Created, customized, deployed and maintained Windows XP- Win 7 software images for all ATM PC cores.-Led and managed several NCR Solution projects: 1- McAfee SoldiCore security Project for AUB,NBAD,ADCB,ADIB.2- Gasper Project for KFH,BARAKA Bank,NBAD, UAE EXCHANGE,ADIB & ADCB, FGB.3-ATM Voice Guidance project for (BBK) Bahrain.4- Marketing Campaign solution for NBAD.5- Mobile cash withdrawal solution for BBK, AUB.

Jordan

Company Industry: Banking SupportJob Role/Department: Project ManagementWork closely with global clients to gather & analyze their requirements through an issuer-acquirer Specialized software system called Bankworks. Moreover; working closely with the global card schemes EMV (e.g. Visa, MasterCard and American Express) and have access to their suite of testing simulators allowing you to perform quality assurance testing activities (SQA).- ISO8583 Messaging Protocol configuration, Configured Global Switches (VISA and MasterCard).- Host Security Module (HSM) Operations.-First line of support to fix the clients issues.- Gathered requirements for new projects/ developing Change Requests (CRs) with intensive impact testing.- Created Business Requirements Documents (BRDs). - Database testing by Executing SQL Queries to discover the root cause of the issues.- Perform quality assurance Testing to maintain SDLC.- Contacted development team to Customize software as per the requirements gathered.-Wrote user manuals, Experienced in documenting business requirements, use cases, activity diagrams, UML & structured analysis.

Jordan

Company Industry: Computer/Software (QA) " www.weightwatchers.com", Website Management & Development-Participated in requirements review and Requirements analysis, (Collaborates with business Team leaders on the identification, analysis, recommendation and delivery of solutions to business problems). -Drafted test cases, Documenting QA Procedures & conduct manual testing and report bugs to the development team in order to fix using Mercury Software (tracking system). -(Database testing) Executing SQL Queries to check the data integrity, data accessing, query retrieving, modifications, updating and deletion. Test the impact of front end operation on the backend tables. - Designed and effectively conducted functional test plans and test scripts.- Monitored Help desk screen to insure that requirements, specifications, design (SDLC) was properly applied for customer satisfaction.