Adi Hamshari Email & Phone Number

Dubai, United Arab Emirates

-Coordinated internal resources and third parties/vendors for the flawless execution of multiple projects.- Ensured all projects are delivered on-time, within scope and within budget- Assisted in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.- Guaranteed resource availability.

Dubai, United Arab Emirates

• Coached and Led four scrum teams in NI South Africa (RCS/ WFS client projects) Two team in NI-Dubai (Emirates NBD, ADCB, Prime Bank projects) throughout their Agile transformation.
• Facilitated Daily scrum, Sprint Planning, Weekly Refinement sessions, Sprint Demo and Sprint retrospective meetings.
• On-boarded and Coached all six teams on agile principles and processes (Scrum boards/ Kanban boards).
• Tracked and removed internal and external impediments for the scrum team.
• Facilitated the Grooming sessions with the product owner (to build the product backlog & define sprints backlog/goals).
• Drafted and created a sprint capacity schedule to measure the capacity of each individual resource towards the team's velocity in each sprint planning session.

Dubai, United Arab Emirates

• Monitor the Key Performance Indicators, and SLAs of all branches on a regular basis, identifying deviations, root causes, and gaps from targets.
• Assist branches in the setting of targets/Key Performance Indicators and SLAs and in developing an appropriate mechanism to measure and report their performance under the supervision of Operational Excellence.
• Prepare usage reports on a monthly basis to assess the improvements of each branch in service quality metrics (SQM).
• Prepare daily, monthly, benchmark dashboard views that enable branches to monitor performance and usage for improvements using statistical methods.
• Execute and report outcomes of customers Satisfaction Surveys.
• Translating Business Needs: Help design the future business processes, providing "next level" details, come up with initiatives/ ideas and turning them into business requirements/user stories, based upon business.

Chicago-IL-USA

- Led and managed clients such as (Allergan, Biogen, Genetech) through the Implementation lifecycle from initial scoping to go live adopting Agile methodolgy. - Assisted clients in preparing deliverables for the build phase of the implementation.- Built Observations/ Incident management, environmental, health, safety, and sustainability custom forms using.

Chicago-IL-USA

- Developed a detailed project plan to monitor and track projects progress.- Led conversations with key stakeholders to elicit and gather business requirements.- Collaborated with clients to prioritize business requirements, analyze and translate them into functional/operational and non-functional requirements.- Acted as a liaison between the business and.

United Arab Emirates And Bahrain

-Assisted the Sales team in conducting presentations & client meetings if new products arise (setting up Proof of Concept (POC) and Demo presentations).-Managed the deployment, maintenance and upgrades of ATM PC cores.-Created, customized, deployed and maintained Windows XP- Win 7 software images for all ATM PC cores.-Led and managed several NCR Solution.

Jordan

Company Industry: Banking SupportJob Role/Department: Project ManagementWork closely with global clients to gather & analyze their requirements through an issuer-acquirer Specialized software system called Bankworks. Moreover; working closely with the global card schemes EMV (e.g. Visa, MasterCard and American Express) and have access to their suite of.

Jordan

Company Industry: Computer/Software (QA) " www.weightwatchers.com", Website Management & Development-Participated in requirements review and Requirements analysis, (Collaborates with business Team leaders on the identification, analysis, recommendation and delivery of solutions to business problems). -Drafted test cases, Documenting QA Procedures & conduct.