Aditya Ranade Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

- Focused on building a machine learning model called "Identity Resolution" to analyze personally-identifiable information across different datasets and identify unique customer profiles. Each task involves comparing pairs of profiles, typically containing a name and address, to determine if they refer to the same business entity with the accuracy goal of 97%.- Demonstrated strong ownership to build a machine learning model called 'guided workflow' to analyze customer-agent contact transcripts and suggest the top 3 relevant articles for issue resolution.

Hyderabad, Telangana, India

- Led a team of 24 associates to establish the JWO Customer Service process under the CXQO umbrella.- Formulated metrics to evaluate team performance, achieving a ramp goal accuracy of 88.45% and post-ramp phase accuracy of 92.25%.- Conducted comprehensive case audits, reducing the backlog of aging cases by 75%.- Identified and resolved time zone issues, enhancing SLA adherence by over 100%.- Spearheaded the SOP management project, transitioning to a use-case based result population.

Hyderabad, Telangana, India

- Managed a team to deliver effective investigation outcomes for customers and sellers, automating simpler claims.- Focused manual interventions on complex, high-value, or potentially exploitative claims.

Hyderabad, Telangana, India

- Led a team to support Amazon's Just Walk Out Technology, reducing defect rates from 3% to 2.2%.- Reduced inquiry response time by 10 seconds, saving 20% in man-hours.- Acted as the Gemba POC for the Hyderabad site, driving continuous improvement initiatives.

Pune, Maharashtra, India

- Led the procurement department, managing a team to optimize processes and improve productivity.- Monitored stock levels and evaluated new vendors for business requirements.

Pune, Maharashtra, India

- Conducted competitor and gap analysis, expanding the market by 7%.- Mentored a team, streamlining product applications and catalog management.

Dubai, United Arab Emirates

-As a Supply Chain professional, I supported product development and advocated for technology to enhance tracking and tracing operations. -I also led the analysis of freight forwarding to improve our processes and achieved high standards through improved visibility and automation.

Pune, Maharashtra, India

- Advised customers on tracking orders and troubleshooting, maintaining a service level of 92-95%.- Standardized processes and introduced innovative approaches, earning recognition as the Most Valuable Player.

Pune, Maharashtra, India

Kirloskar Oil Engines is a renowned manufacturer of agricultural machinery. As a team member, I spearheaded a project aimed at optimizing the assembly time of a Power Tiller. Our team successfully reduced the cycle time of fastening blades to the roto-shaft from 23-25 minutes to 17-19 minutes by implementing process improvements. In addition to meeting the primary objective, we also achieved secondary objectives of improving user ergonomics and operational safety.

Masters Of Global Business, Logistics And Supply Chain Management

Bachelor Of Engineering, Mechanical Engineering