Adil Khan Email & Phone Number

Islamabad

• To provide overall function of complain handling and recording of complaints of tobacco workers and tobacco farmers.• To provide necessary information about the seven principles of Agriculture Labour Practices (ALP) Code Framework, its corresponding parameters to be observed by the tobacco workers and tobacco farmers.• To provide information on rights and responsibilities of workers/farmers within the ALP code framework.• To provide support in the language of the callers.• To observe the standard operating procedures to handle incoming calls• Provide necessary psychological support and legal advice to the caller workers/framer as appropriate. • To encourage the complainant to call back to provide feedback if the issue is resolved or not. In any case after a week, the call back the same workers/farmer to find out if the issue is resolved. If the complainant requires additional support on the issues, then it will be recorded and information will be passed on to the supervisor for necessary action. • Provide remote counseling and support to tobacco workers in the field areas of KPK and Punjab.• To protect workers confidentiality, if required, the complaint will be registered without registering the name of the caller. • Entry of periodic information forms on the status of Tobacco Framers’ compliance into data base. • Maintain confidentiality of the data base and information about the callers.• Provide inputs in the development of awareness raising material• Provide inputs in the development of the Farmers Self-Assessment Plan.• Provide inputs in the development of communication campaign. • Carry out English to Urdu Translations of Awareness Raising Materials. Carry out Urdu to Punjabi or Pashtu Translations of awareness raising materials.

Islamabad

• To provide overall function of complain handling and recording of complaints of tobacco workers and tobacco farmers.• To provide necessary information about the seven principles of Agriculture Labor Practices (ALP) Code Framework, its corresponding parameters to be observed by the tobacco workers and farmers.• To provide information on rights and responsibilities of Workers/farmers witan the ALP Code framework.• To provide support in the language of the callers.• To observe the standards operating procedures to handle incoming calls.• Provide necessary psychological support and legal advice to the caller workers/farmer as appropriate.• To protect worker confidentiality, if required, the complaint will be registered without registering the name of the caller.• To record information of the PMPKL and PTC contracted FC and DAC Farmers into the data base.• Entry of periodic information forms on the status of Tobacco Farmers compliance into data base.• Maintain confidentiality of the data base and information about the callers.• Provide input in the development of communication campaign.• Made follow up field visits on queries where advice on one call is not sufficient and determined if concerned issue has been resolved.• Provide some support (on need basis) to workers or farmer about the application of ALP code and empower the workers and the farmer to resolve their work-related issue amicably

Islamabad

• To facilitate customers in Telenor Sales and Service Center.• To achieve the sales targets before deadlines.• To satisfy customers as per their requirements and needs• Have a strong knowledge of Biometric Verification System (BVS).• Handled pressure of customers• Coordinate with the team on daily basis to solve critical tasks.• Handling of different Software’s and system handling

Sialkot

• Participate in an orientation and training session on the data collection instruments, and data collection and analysis plans.• Collect quality data as per the data collection plan and submit to the assignment manager.• Take comprehensive notes during key interviews, and translate notes in English in accordance with the required format.• Participate in data analysis, as and when required.• Complete a daily online tracker to update the assignment manager on data collection.• Mobilize the community parents and vendors to enrol the children in public schools• Undertake other tasks as assigned by the assignment manager.

Islamabad

• Customer queries solving.• To achieve assigned targets.• Customer services provider.• Maintaining daily, weekly and monthly quality and sales sheets.• Software’s and system handling.• Provide trainings to new appointed staff about customer relations.• Coordinate with the team on daily basis to solve critical tasks