• Develop and deliver a community fundraising plan, incorporating income raising activities from companies, organizations, individuals and volunteer groups, for the Region to achieve or exceed income targets • Manage the Fundraising Team by setting operational objectives and work plans and developing appropriate processes and procedures to ensure review and revision of such plans • Develop and implement a volunteer engagement programme which supports and engages existing volunteers and recruits new volunteers to raise funds for the foundation• Work with, and deliver support to, organize annual fundraising dinner• Develop annual income and expenditure budgets and regularly monitor them, taking effective remedial action where necessary, and ensure that appropriate reporting, monitoring and evaluation of activities takes place • Plan, implement, monitor and evaluate a broad range of community fundraising activities, projects and promotions to sustain existing support and engage new supporters, working to a donor-led approach. • To represent foundation appropriately at functions, meetings and events and deliver compelling cases for support in writing and orally whether to one person or large groups.• Collaborate with the head office Marketing, fundraising and communications team and project delivery services colleagues to plan and implement community fundraising campaigns • As a member of the Fundraising Management Team, contribute to the development of the Fundraising strategy, leading on community fundraising • Ensure all regional fundraising activity complies with foundations policies and procedures

Helping and guiding small start up Call Centers, BPO, Non-profit organizations, Community support organizations how to expand their network and grow like wise.

• Develop and deliver creative marketing and communication strategies, plans and approaches to help market and position SF to attract partners and win funds. • Work with the communication, programme and senior management teams to put the strategy into practice. • Design and develop creative communication and marketing products – presentations, briefings that maximizes SF’s message, support programme objectives and contribute to fundraising. • Plan and implement direct marketing approaches including targeting, personalization of messages and measurability; data analysis, customer profiling and segmentation. • Develop a digital strategy in conjunction with marketing needs. • Website development and develop processes to keep SF’s websites up to date. • Ensure the brand meets expectations through monitoring marketing trends and partner / funder feedback• Development of community integration strategies and carrying out the activities• Engage with underprivileged communities and look for their needs and design the campaigns / products which can address those needs. • Responsible for overseeing all ongoing projects activities and be the main contact point for the donors and field staff. • Design fund raising campaigns specifically in line with Local and International donors and their interests. • Writing concept notes / proposals for seeking grants / donations. • Drafting departmental/organization policies. Managing and supervising staff at various level from Medical Officers to Field staff for successful implementation of projects.Development of community integration strategies and carrying out the activities.• Increase liaison between foundation and Business Chambers,Trader Unions,Clubs and perform joint activities for mutual benefits.• Managing team responsible for collection of donations at grass root level donation boxes.• Reach out to International business through Global outreach department for possible partnerships and implementation of programs.

• Ensuring the Call Centre reaches its annual, monthly, weekly and daily goals.• To train, manage and lead call center agents in efficient manner. • Responsible for primary (new hire) and ongoing training of the call center agents through informal observation and formal call monitoring. • Responsible for insuring caller success and quality. Monitor and evaluate caller performance by analyzing their statistics. Provide feedback, suggestions and constructive criticism to callers.• To make sure that the Call Centre has a motivating team oriented environment for call center agents and supervisors.• Enforcing discipline over Call Centre rules, reliability and commitment of Call Centre associates, and recommending disciplinary action on specific associates.• Assist in ongoing training of the calling team both formally at training sessions and informally on calling shifts.• Attending meetings, seminars on ongoing Projects of the foundation and training the new staff accordingly.• Making yearly operational plans and budgeting in accordance with organization growth level.• Service delivery through working in field and doing need assessment for ongoing projects.• Arranging camps to deliver relief packages to the beneficiaries.• Liaison between various departments to execute different social projects.• Record keeping maintain files.

• Receiving Inbound Calls of the Patients• Patients Complaint Handling.• Writing emails to various departments• Working on CRM• Team Work• Providing excellent customer care to the patients• Strictly Following S.O.P (Standard Operating Procedures)• F.C.R (First Call Resolution provided to customers)

• Providing excellent customer care to walk in customers• Co-ordinating between clients and various departments in the company• Calling customers for sales order• Preparing quotations for the customers• Negotiating selling price of material with the customers• Responsible for all kind of administrative issues in the company• Updating cash, credit and job work registers on weekly basis• Checking and updating IT related issues in various departments• Responsible for the procurement of the company• Responsible for the vehicles maintenance of the company• Helping in short listing of CV’s for recruitment in the company• Conducting Interviews• Going to the port for clearance of all the imports of the company • Preparing monthly salary of the employees of the company• Personal assistance (travel, family, corporate) for the MD• Making reports for the MD of the company

• Responsible for all the operations related to the call centre• Handling and implementing policies for customer care department• Involved in all HR activities from recruitment to training• Involved in QC department listening to calls & rectifying agents• Making notes for Quality Assurance purposes• Providing product training to new & old agents • Assigning sales target to individuals and to the teams• Listening and rectifying employees issues (all sorts of issues to maintain healthy work environment in the company) • Helping Managing Director to take important decisions in regards to business• Generating reports for the Managing Director

• Receiving Inbound Calls• Customer Complaint Handling.• Generating trouble tickets• Working on CRM• Team Work• Providing excellent customer care• Strictly Following S.O.P (Standard Operating Procedures)• F.C.R (First Call Resolution provided to customers)

• Making Outbound calls (Telesales-Telemarketing)• Answering Inbound calls• Providing best Customer services• Customer complaint handling• Incident reports for senior management• Responding and dealing with e-mails• Achieving daily, weekly and monthly sales target (individually as well as a team)• Received training on the product from USA office via Tele-Link.

• Customer service, Site Supervisor• Customer complaint handling• Front desk, reception duties• Key handling • Responding and dealing with e-mails• Incident reports for senior management• Monitoring CCTV• Access control (Checking employee ID’s, Passport of drivers coming from Europe etc)• Liaison with head office and Police• Patrolling in the yard