Initially joined as an Inside Sales Executive and was later assigned to a B2B project, managing services forleading insurance clients and facilitating the settlement of insurance/warranty claims for consumer electronics(e.g., cell phones and laptops).● Maintained strong relationships with clients by resolving disputes through active communication. Thisled to faster customer claim settlements, improving the overall customer experience by 25%.● Implemented process… Show more Initially joined as an Inside Sales Executive and was later assigned to a B2B project, managing services forleading insurance clients and facilitating the settlement of insurance/warranty claims for consumer electronics(e.g., cell phones and laptops).● Maintained strong relationships with clients by resolving disputes through active communication. Thisled to faster customer claim settlements, improving the overall customer experience by 25%.● Implemented process enhancements that reduced claim processing time by 20%, resulting in reducedcustomer wait times for claim resolutions and improved service delivery.● Coordinated with various departments to ensure seamless service delivery and resolve complex clientor customer issues● Supervised a team of 5 executives, overseeing daily operations and ensuring adherence to servicestandards Show less

● Oversaw the processing of customer orders from receipt through to delivery, ensuring accuracy andefficiency in order fulfillment.● Promoted to a new project - SellnCash: Led the SellnCash project, facilitating seamless phone salesfor customers. Managed quotation processes, coordinated pickups, and ensured prompt payments,enhancing overall customer satisfaction.● Collaborated with cross-functional teams to foster a cooperative environment, resulting in a 20%increase in… Show more ● Oversaw the processing of customer orders from receipt through to delivery, ensuring accuracy andefficiency in order fulfillment.● Promoted to a new project - SellnCash: Led the SellnCash project, facilitating seamless phone salesfor customers. Managed quotation processes, coordinated pickups, and ensured prompt payments,enhancing overall customer satisfaction.● Collaborated with cross-functional teams to foster a cooperative environment, resulting in a 20%increase in team productivit Show less