Adil Mukri Email & Phone Number

United Arab Emirates

• Identifying, developing and maintaining client relationship with Issuers, Acquirers and Merchants• Leading the UAE sales and revenue of Acquiring business through managing existing large accounts across Airline like Emirates, FlyDubai, Air Serbia, Air Seychelles, and Royal Jordanian • Cross-selling products and solutions to Airlines, prospecting and developing sales leads, negotiating, and engaging with internal service delivery providers for POS and Ecommerce initiatives • Having the understanding on the data that is essential for an airline to run their rewards program which gives them an opportunity to tie up with an issuer for higher sales (co-brand and Value-added services)• Guide the Airlines to manage the VISA Fraud Monitoring Program (VFMP) and MC Excessive Fraud Merchant (EFM) program accordingly.• Proposing the Airlines, the multi-currency settlement solution for their Billing and Settlement Plan (BSP) business with Sabre and Amadeus (travel reservation system) as their Global Distribution Channel (GDS) partner.• Worked with Airlines on multiple initiatives and provided the payment solution for their Inflight services, on-ground services, ticketing, catering, crew training, BSP and working with their third party as well• Worked with Aggregators, PSPs (APS) and other partners managing Airlines and understood their nature of business and make them as partners in acquiring business• Following a strategic approach to win bigger wallet share and making the merchant exclusive with us• Work closely with the Products and IT Team on Proactive proposals, RFP and Scope responses for new business opportunities. • Built productive relationships internally and externally, fostering teamwork by engaging with colleagues and customers throughout the sales and relationship activities.

Dubai

TSYS provides a wide range of payment solutions for card issuing and payment acceptance for all types of Financial Institutions.• Identifying prospective clients from various sectors, generating business from existing clients, thereby achieving business targets• Evolving market segmentation & penetration strategies to achieve targets• Handling accounts of TSYS’s tier-1 clients based out in Africa and Qatar• Managing complete sale cycle by analyzing clients’ business requirements, evaluating scope, designing sales proposals and validating variation orders as per company policies• Managing contracts with existing client base for software license agreement and variation orders• Formulating account management plan keeping in mind client’s need/demands in order to enhance overall clientele experience• Coordinating with delivery teams to ensure projects/assignments are completed as per schedule in order to achieve business volumes• Providing technical and business consultancy support to Project Managers and support segments to ensure the project delivery as per client expectations• Maintain and updating project status, necessary escalations, resolving issues and ensuring projects are completed within allocated budget and time

Dubai, Uae

Visa is a global payments technology company that enables consumers, businesses, financial institutions and governments to use digital currency instead of cash and checks. • Initiated & developed relationships with key decision makers in target organizations for business development• Responsible for budget allocation and maintaining it on monthly bases.• Allocated budgets to internal teams on monthly basis• Created comparison tables of products and services by researching product pricing, ratings, performance, etc.• Coordinated with cross-functional teams to create impactful messaging, demand-generation programs and sales tools in order to achieve organizational objectives• Entrusted with the responsibility of managing accounts and reporting tools and processes• Analyzed & evaluated customers’ needs and provided customized solutions in order to enhance client satisfaction rate• Identified new business opportunities by effectively communicating product lines to key multinational clients• Carried out product demonstrations with a view to penetrate in to new accounts and for generating leads in order to accomplish assigned targets• Organized various training, gathering and events (branch training, risk and fraud training, operations and visanet training) by working closely with the talent management team

Dubai, Uae

First Data is a leading independent transaction processor across the Middle East and North Africa. With processing capabilities around the globe and having more than 15 years of payment processing experience in the Middle East, FDI customers benefit from local presence and services provided by the company. • Served as a single point of contact for clients and provided information regarding project status• Attended conference call with office in different regions in order to discuss client issues and provided best solutions in order to resolve the cases within stipulated deadline• Provided assistance for onsite client testing during the implementation phase• Coordinated with the testing consultant and client to ensure accurate results are achieved in the test system• Cross-trained and backed up other business consultants for account management and information on a different card management system• Administered a team of Product, Project and Technical and ensured assigned activities were completed within the scheduled timeline in order to achieve project objectives and to enhance overall efficiency of the team and organization as a whole

Dubai

TECOM (DIC) is a strategic based company targeting emerging markets in a vast region extending from the Middle East to the Indian subcontinent, and Africa to the different countries. TECOM is a company, which provides Communication facilities to various customers• Interacted with customers to understand their issues/queries and effectively resolved them in order to enhance customer experience• Prepared documents for final settlement and issued/processed cheques for payments as a part of collections• Carried out field visits to meet clients and brief them about the products/services offered• Rescheduled debts for large entity and provided customers best installment options in order to achieve business volumes; designed installment plans after evaluating credit history of clients• Updated and validated accountancy entry in the company's financial system for the services provided • Regular coordinated with clients for outstanding dues and ensured timely payments in order to accomplish business targets• Ensured adherence to legal compliances for reprocessing office

Dubai, Uae

Cards Authorization – Network International – Dinners Club • Administered activities of authorization center (24x7); issuer/acquirer business, branches' cash advance, processed merchants' authorization requests and handled local/international referrals for Visa Int’l, MasterCard and Dinners Club cards• Coordinated with GARS and IARS services personnel to ensure transaction security• Monitored all cards transaction activities and managed the card risk/security; updated information pertaining to lost/stolen cards basis on the reports received from branch members• Interfaced with merchants to understand sales issues faced and implemented corrective actions in order to achieve organizational objectives.• Evaluated possible point of compromise as per guidelines provided by the Fraud Unit and different payment associations• Validated mail order transactions and addressed all verification issues• Organized training sessions: 1. For new as well as existing staffs of different departments about the new products launched in the market 2. To brief the new staff on application and card management system used in the bank• Established healthy relations with vendors for deep market penetration in order to achieve business volumes• Formulated objectives/work plans and delegated assignments to subordinates in order to complete assigned responsibilities within designated time frame• Maintained and updated MIS and various other reports and submitted the same with management to facilitate critical decision making Achievement: Achieved Quality Awards twice.

Dubai, Uae

Worked in the cards division for the sales department and later was transferred to the credit department as a credit analyst, where each customer was dealt individually for sorting all their issues professionally. Work Responsibility • Worked as a Sales and Promotion Executive.• Worked for the collection department.• Handling Customer Compliance \ Services Guidance.• Providing excellent solution for customer compliance through the customer service department.• Customer satisfaction inquiry services through questionnaires. • Co-ordination with customers and sales staff to achieve the best performance. • Building strong and lasting relationship with customer and colleagues • Worked for the Credit Department• Blocking and unblocking credit cards as well as increasing and decreasing credit limits as per credit history.

Bachelor'S Degree, Business Administration & Marketing

High School, Marketing