Adina Downing, Mba Email & Phone Number

In my tenure as a Coordinator I have consistently reached outside the typical range of responsibility for this role, taking ownership of duties that would normally be in the realm of a manager. I have assisted in keeping the team up to date on all their admin responsibilities, making the East team the most utilized in the country. I have also helped our team regularly meet our annual goals with my diligent follow through. Most recently we have had 3 consecutive record quarters for… Show more In my tenure as a Coordinator I have consistently reached outside the typical range of responsibility for this role, taking ownership of duties that would normally be in the realm of a manager. I have assisted in keeping the team up to date on all their admin responsibilities, making the East team the most utilized in the country. I have also helped our team regularly meet our annual goals with my diligent follow through. Most recently we have had 3 consecutive record quarters for billing.• Schedule engineers and training classes for multiple offices & follow-up for prompt completion of service reports• Ensure accurate customer data, quotes, orders forecasts and reporting in Salesforce• Update and streamline department processes (i.e. student registrations, virtual trainings work flows)• Act as department contact for software implementations (i.e. Salesforce CRM, webstore, virtual training classes)• Reach out and follow up on customer leads while finding creative solutions, order entry and timely billing Show less

• Managed and coordinated various internal projects and events, including researching and presenting budgets• Organized and managed travel and expense software for employees and executive management; created and maintained organizational charts using Visio and Excel for executive management• Compiled, edited, and distributed company internal newsletter using Publisher

Providing pet sitting and training services with a focus on reactive and fearful dogs.This business was the result of years of working with fearful and reactive dogs through volunteer experience, and a take off from pet sitting for 20 yrs.

• Work with owners of reactive dogs to teach skills to manage their dogs frustrations and fears in stressful situations

• Assist clients in person and over the phone• Create and update client files in Via, including scanning and attaching necessary internal and rDVM paperwork• Verify nightly shift cash outs to ensure proper cash and payments are accounted for• Train new employees on proper procedures and protocols

• Assisted with hiring and recruiting• Edited, updated and created internal documents, press releases and client case studies• Managed client and internal projects to ensure on-time completion and within budget• Set up and managed client search engine advertising campaigns through Google AdWords and website content

• Developed company policies and updated company career manual and brochure• Managed employee benefits through necessary providers• Recruit new employees using various databases, scheduled and conducted interviews, tracked recruiting pipeline using Excel spreadsheets and Zoho CRM

• Addressed client questions regarding licensing, pricing, and product functionality • Put together price quotes and processed orders using QuickBooks• Trained new employees on company products and client relations

Mba

Bsba, Marketing, Management, Communication

Activities and Societies: Cheerleading Deans List student

Associate Of Science - As, Veterinary Practice Management, 4.0