Technical Support Specialist
Current- Maintained a good service focus while providing IT support, ensuring positive user experience and satisfaction.
- Acted as the initial contact for end users seeking technical assistance via remote or onsite.
- Logged and tracked support tickets and applied ITIL best practices to enhance service delivery and resolution efficiency.
- Diagnosed and resolved technical hardware and software issues efficiently.
- Demonstrated expertise in Windows, Office 365, and Active Directory systems, ensuring effective support and troubleshooting.
- Configured and troubleshooted TCP/IP, managed routing protocols, and ensured network security.