IT professional with about 5 years of experience in business analytics. Skilled in Microsoft Dynamics 365 CRM management, data analysis, and process optimization. Proven ability to drive insights, enhance customer relationships, and collaborate with cross-functional teams using Agile methodologies. Strong communication skills with a focus on aligning technical solutions with business goals.Skills And Competencies-• Programming: Python, SQL, R, Java• Tools and Platforms: JIRA, Confluence, Power BI, Tableau, Microsoft Dynamics 365 CRM, MS Excel, MS PowerPoint, Office365, Visual Studio, SharePoint, Slack, GIT • Other: Agile Scrum, Requirements Gathering Process and Documentation, Requirements Analysis, Business Analysis, UAT, Functional Specification Designing, Client workshopsKey Experience Areas-• Leveraged data analysis tools such as Tableau and Power BI to present data-driven conclusions and recommendations, driving a 15% increase in client satisfaction. Conducted detailed analysis for validation purposes.• Led the engagement with stakeholders to understand, interpret, and code data analytical requirements.• Developed customer KPI metrics-driven BI and data visualization dashboards through Tableau.• Utilized Agile methodologies and tools like JIRA to collaborate with stakeholders, ensuring comprehensive understanding and alignment of requirements with technical solutions. Developed and documented use cases and test plans to streamline testing processes.• Employed process mapping and optimization techniques, including Lean Six Sigma, resulting in a notable 20% reduction in process cycle time. Led change management initiatives to ensure smooth transitions and adoption of new processes.