Aditi Agrawal Email & Phone Number

Houston, TX, US

United States

• Professional IT Recruiter
• Conduct interviews for new employment opportunities. Scheduling interviews and phone screens while working directly with managers.
• Screen resumes and interview candidates to determine fit
• Identified opportunities to gather candidate experience and assisted in coordination of other recruiting activities like updating job postings across job boards, gather feedback, closing the loop, onboarding, schedule.
• Tracking recruiting activities, moving candidate through recruitment pipeline and channel.
• Acted as single point of contact throughout the application process for the candidate.

Peoria, Illinois, United States

• This position is to support Junior Achievement of Central Illinois with coordination of the data management system, implementation of volunteer sign up process for returning and new volunteers, set up and coordination.
• Data Specialist and single point of contact for Blackbaud Customer Relationship Management (CRM) systems. Handling over 500 queries and entries per month.
• As operations coordinator, I provided database, technology, and general office support and ad hoc projects as assigned.
• Updated database and performed maintenance, preparing reports, maintaining, and tracking inventory of office supplies and program materials upon request
• Provided support for direct mailings and facilitating and assisting with organizational technology maintenance and employee technology support and business development.
• Provided additional support upon request - not limited to data entry, volunteer, teacher, school, and program record keeping and communications and donor database receipting.

Bloomington, Illinois, United States

• Client: State Farm BankThis project was to assist State Farm Bank customer for Checking/ Saving accounts, Deposits, Mortgage, Check payments and handling, stop payment, Statements, Fees related queries etc.Provided.
• Used knowledge base and State Farm documentation systems to troubleshoot, resolve, document, and research incidents as required. Handled KI’s.
• Maintained a high level of knowledge regarding applicable customer products, procedures, processes, and technology and uses this to enhance the customer experience
• Reviewed and verified several transactions to ensure proper processing according to quality standards
• Supervised projects and coordinate all team members to keep workflow on track
• Followed and supported workforce management, service management & incident handling

Bloomington, Illinois, United States

Client: State Farm InsuranceProject Name: Customer Call Center (CCC)Customer Call Center (CCC) area supports CISCO AnyConnect, SafeNet MobilePass/e-token, CISCO UC Integration for Microsoft Lync, Hotspot, MIFI Jetpack device connections and VNC & Passwords resets for State Farm Employees and Agents. Handled over 50+ calls per day due to COVID-19 and.

Bloomington, Illinois, United States

Client: State Farm InsuranceProject Name: Agent Equipment Rollout (AERO)AERO 46 is replacing targeted model of desktop printers and removing the agency NAS devices. These hardware replacements will only be affecting agent offices. AERO projects have replaced or upgraded Printers, Scanners, network equipment’s, workstations, operating systems and various.

Bloomington, Illinois, United States

• Achieved daily target of credit entry application.
• Provided customer care & selling of products as #1 priority
• Trained new employees on the store POS and day to day work.
• Ensure that all pricing, signing & display guidelines are followed.
• Process sales transactions & ensure the customer finds what they are looking for
• Single point of contact for Fine Jewelry department at store.

Bachelor Of Commerce - Bcom

Advance English Language Program (Aelp)