• To manage company’s interaction with potential customers & improve business relationships with customers specifically focusing on Customer retention and ultimately driving sales growth.• Manage and close customer businesses to achieve profitability.• Maintain existing customers and generate new customers to achieve revenue goals.• Gather Business Requirements and share it the recruitment team to work on quality profiles.• Focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services provided by the company and any challenges are overcome.• Communicate with clients directly and resolve any internal issues.° Manage CRM systems and develop metrics to measure customer services.• Meeting prospective IT Clients and understand their requirements.

As a Test Engineer my responsibility was testing apps for Amazon Appstore and ensuring overall Quality of Kindle Devices and Non Amazon Devices and its software.• Was a part of Amazon Appstore’s 5 launches (FirePhone, Kindle devices, Fire TV & Alexa).• Demonstrated ability to analyze, evaluate, and resolve Quality requirement midst of hardware and software conflicts.• Actively involved with Business Team in understanding of Business requirements.• Proficient in Quality Assurance.• Excellent communication,analytical,interpersonal and presentation skills.• Involved in performing “Functional Testing, Integration Testing, System Testing, Compatibility Testing, Regression Testing, Ad hoc Testing, Usability Testing, Smoke, Sanity and Acceptance Testing”.