• Working as project coordinator between stakeholders, to ensure ServiceNow requests (Incidents, Defects, stories, Catalog request and Front door requests) are assigned to resources• Preparing weekly/monthly /quarterly project reports to highlight critical requests which enable better planning for upcoming month• Acting as interface between team members and client in terms of gathering requirement to avoid any delays in purpose to maintain operations environment • Tracking/ Managing workflow for Incidents, Defects different types of Requests (ServiceNow) and get stories developed as per requirement• Performing UAT for Defects/ Stories to validate if the issue has been rectified before it moves to production stage• Facilitating meetings where appropriate and tracking action items to closure as per decided deadlines.• Communicating the Effort & Cost estimates (Gate 0 level) from demand manager to request owner for funding approval & tracking the actuals• Creating process maps using Visio for constant process improvements

Advertising and Marketing professional with capabilities in brand management and client servicing - Worked on various Marketing Campaigns for India's largest Automaker-Maruti Suzuki - Leading Marketing Communications through various channels -Print, TV, Radio, outdoor and Digital, paid social, sponsorship and partnerships. -Supervising the brand shoots, content asset development for the events, dealerships (Print, radio, TV POS)- Responsible for maintaining and supervising the Digital assets and content for the brand Campaigns - Coordinating with internal and external stakeholders to ensure the timely delivery of projects - Preparing internal brief for creative team, preparing plan of action & schedules and presentation for the client- Ensuring that the marketing communications expenses are well within the budget by maintaining spend tracking, vendor selection & negotiation and budget control report- Preparing reports to depict the positioning of the brand in the market through competitive analysis

• Inter process task delivery management which overlays on data-set research/analysis.• Corporate actionable identification - #mergers, #acquisitions, #dissolution (with the given entities), #Assignment (New LEI (Legal Entity Identifier)• Worked on a globally hosted live portal, response tools and platform for matching, validation and reconciliation of legal data• Identified and managed data quality errors as per scheduled process in order to maintain in-depth quality assurance of reports and data remediation as per ISO 17442 standards• Worked on data deliverable queries (daily/weekly basis), understanding client’s requirements and focused on timely delivery