Professional Summary: Salesforce Support Consultant with 5+ Years of IT Experience Current Role: Leading a team of Salesforce Admins and Developers to deliver exceptional support experiences to internal users. Actively engaging with the Business team to continuously improve support quality. Education: B.E. Graduate Experience and Expertise: Salesforce Platform Proficiency: • Creation of Custom Profiles, Permission Sets, Roles • Workflow Rules, Lightning Process Builder • Salesforce Object Relationships, Business Processes • Record Types, Page Layouts, Reports, Dashboards • Validation Rules, Role and OWD Security Implementation • Case Management: Email-to-Case, Web-to-Case, Case Escalation • Data Management: Data Import Wizard, Data Loader • Entitlement Process Management: Implementation of Milestones • User & Administration Training Sessions for Business Users • Standard Objects: Extensive work with Accounts, Contacts, Opportunities, Leads, Products, Cases, Campaigns, Reports, and Dashboards. Administrative Tasks: • Creation and Management of Profiles, Roles, Users • Page Layouts, Workflows, Process Builder, Validation Rules • Generation and Analysis of Custom Reports and Dashboards to provide detailed information on key performance indicators for management and various business units. Change Management: • Managed Sandbox refreshes and facilitated user testing to ensure system integrity and performance. • Deployed changes from Sandbox to Production environments using Change Sets and Copado, ensuring seamless transitions and minimal downtime.