Aditya Hari Email & Phone Number

Delhi, India

Delhi, India

- Led a team of 7 Ops Associates & 1 Ops Manager. - Handled team escalations, and successfully reduced the refund rate by 30%.- Created the incentive structure for the team based on the KPI and increased productivity by 48%- Conducting research and creating Country Docs for the potential leads

Mumbai, Maharashtra, India

- Managing the daily operations of both Learners & Catalyst, and leading a team of 2 experts.- Creating a DBMS to record the learner data along 2 different verticals, helped in increasing productivity of both ops & financeteams by 80%- Multiple SOP’s creations in order to track the learner leaves, Inactivity, Redressal tickets- CSAT process for Catalyst.

Pune Area, India

- A core team member, leading an Ops team of 5 and a sales team of 4 really enthusiastic experts- Product planning and designing the structure along with the CEO, to automate the onboarding process- Creating SOP the product deployment- Working closely with the Technology and Design team on the client's requirements specifically for the whitelabeledproduct.

Bangalore Urban, Karnataka, India

- Leading the Sales team consisting of 2 motivated team members to meet business goals- Set up SOPs and city level tracking mechanisms to help run the leasing wing of Uber- Lead Generation and Conversions - Through various channels gathering potential leads and converting them to successfulleases- Tracking of metrics and implementing ad hoc projects.

Pune Area, India

>Designing various training modules to educate the driver base, reduce the churn rate and to increase the supply.>Organizing FGD’s (Focussed Group Discussion) to find out loopholes, issues faced by our driver base and to accumulate the data on a sheet to analyze and send an update mail to the city team for the required action.>Organizing different partner.

Pune Area, India

>Taking care of the on-boarding & support for the driver partners. >Created an SOP for rider side issues which helped us to resolve 80% tickets within a TAT of 72 hrs.>Created an SOP for inventory management. >Lead a team of 9 experts for on-boarding and support operations during the Uber Auto launch.>Taking care of team engagement activities.

Pune, Maharashtra, India

> Handling Digital marketing for the company on different social media platforms > Creating marketing modules > Stakeholder management> Partnering with different vendors

Bachelor Of Commerce - Bcom, Marketing

Education record