- Led a team of 7 Ops Associates & 1 Ops Manager. - Handled team escalations, and successfully reduced the refund rate by 30%.- Created the incentive structure for the team based on the KPI and increased productivity by 48%- Conducting research and creating Country Docs for the potential leads

- Managing the daily operations of both Learners & Catalyst, and leading a team of 2 experts.- Creating a DBMS to record the learner data along 2 different verticals, helped in increasing productivity of both ops & financeteams by 80%- Multiple SOP’s creations in order to track the learner leaves, Inactivity, Redressal tickets- CSAT process for Catalyst was set in place, helped in finding loopholes in the teaching method & tracking the performance of the catalyst- Creating a… Show more - Managing the daily operations of both Learners & Catalyst, and leading a team of 2 experts.- Creating a DBMS to record the learner data along 2 different verticals, helped in increasing productivity of both ops & financeteams by 80%- Multiple SOP’s creations in order to track the learner leaves, Inactivity, Redressal tickets- CSAT process for Catalyst was set in place, helped in finding loopholes in the teaching method & tracking the performance of the catalyst- Creating a Daily schedule for both Product Engineering and Product Design Course. Show less

- A core team member, leading an Ops team of 5 and a sales team of 4 really enthusiastic experts- Product planning and designing the structure along with the CEO, to automate the onboarding process- Creating SOP the product deployment- Working closely with the Technology and Design team on the client's requirements specifically for the whitelabeledproduct- Generating leads for the sales team through various channels- Setup Freshdesk which helped the CSR’s to resolve the… Show more - A core team member, leading an Ops team of 5 and a sales team of 4 really enthusiastic experts- Product planning and designing the structure along with the CEO, to automate the onboarding process- Creating SOP the product deployment- Working closely with the Technology and Design team on the client's requirements specifically for the whitelabeledproduct- Generating leads for the sales team through various channels- Setup Freshdesk which helped the CSR’s to resolve the customer tickets more efficiently within a ​TAT of 12Hrs- Creating Quarterly report of both Ops and sales team for the investor- Partnering with Channel Partners to increase the sale of the product across India and UAE ​(Saw a 20% increase insale during COVID through this plan) Show less

- Leading the Sales team consisting of 2 motivated team members to meet business goals- Set up SOPs and city level tracking mechanisms to help run the leasing wing of Uber- Lead Generation and Conversions - Through various channels gathering potential leads and converting them to successfulleases- Tracking of metrics and implementing ad hoc projects - Monitoring City Metrics (Supply Hours, Trips, etc.) to meet the demand - Collections - Rental Collections through Digital and… Show more - Leading the Sales team consisting of 2 motivated team members to meet business goals- Set up SOPs and city level tracking mechanisms to help run the leasing wing of Uber- Lead Generation and Conversions - Through various channels gathering potential leads and converting them to successfulleases- Tracking of metrics and implementing ad hoc projects - Monitoring City Metrics (Supply Hours, Trips, etc.) to meet the demand - Collections - Rental Collections through Digital and Liquid variants for sustainable earning metrics- Part of 5 members lean FTE team which helped run entire Operations smoothly for Bangalore city- Looking after Ancillary Revenue programs for the city to boost company earnings and earn fixed profitability Show less

>Designing various training modules to educate the driver base, reduce the churn rate and to increase the supply.>Organizing FGD’s (Focussed Group Discussion) to find out loopholes, issues faced by our driver base and to accumulate the data on a sheet to analyze and send an update mail to the city team for the required action.>Organizing different partner appreciation events to increase the driver sentiment score and to maintain a healthy supply in the city.>Spearheaded… Show more >Designing various training modules to educate the driver base, reduce the churn rate and to increase the supply.>Organizing FGD’s (Focussed Group Discussion) to find out loopholes, issues faced by our driver base and to accumulate the data on a sheet to analyze and send an update mail to the city team for the required action.>Organizing different partner appreciation events to increase the driver sentiment score and to maintain a healthy supply in the city.>Spearheaded an initiative to empower woman & transgender partners (Uber Bhavishya) by on-boarding them on the platform for the west zone. Reached out to different NGO’s and external stakeholders for lead generation & thereby achieved the city target of 15 OB in a time frame of 90 days.>Spearheaded the Branding/ Marketing campaign for the city.>Leading a team of 6 experts and taking regular updates from them on their work and sending an update mail of the same. Show less

>Taking care of the on-boarding & support for the driver partners. >Created an SOP for rider side issues which helped us to resolve 80% tickets within a TAT of 72 hrs.>Created an SOP for inventory management. >Lead a team of 9 experts for on-boarding and support operations during the Uber Auto launch.>Taking care of team engagement activities.

> Handling Digital marketing for the company on different social media platforms > Creating marketing modules > Stakeholder management> Partnering with different vendors