Managing Product development for International Destinations Focus countries: Azerbaijan, Armenia & Georgia, Lebanon, Egypt, Morocco, Kazakhstan, Uzbekistan, Bishkek & Russia

• Managing online distribution of the Choice franchise hotels on various OTA platforms and brand website• Consultation to franchise hotels for improving their online performance• Identifying and resolving revenue related concerns of the hotels with any OTA

• Spearheaded strategy, business delivery, growth & profitability of outbound holidays business• Managed the International holidays section of the Bigbreaks.com portal with over 150 international holiday packages with content, itinerary and costing maintained with accuracy• Developed strong partnership with various tourism boards• Represented the company in the conference organized by Japan National Tourism Board in Osaka, Japan and Pro Colombia in Bogota, Colombia as a buyer and developed business relationships with the local suppliers

Hotel Contracting for Indonesia, Malaysia and Europe for hoteltravel.com and easytobook.com( Part of MakeMyTrip)

Hotel contracting in Malaysia. Signing up new hotels, Rate and inventory management ensuring online parity, supplier relationships. Coordination with the online marketing team of both makemytrip.com and hoteltravel.com to boost sales and revenue. Hotel promotion on the website , banners, facebook, news letters. Content improvement. Hotel contracting in Bali, Indonesia: Contracted about 100 hotels in Bali within 30 days for hoteltravel.com

My responsibilities include working as an Operations head for Domestic Holidays business managing group tours (including charter holidays) in close coordination with the domestic product managers for different regions.• Business planning: Actively involved in business planning for domestic holiday’s series operations including hotels, transport, Destination management companies, Tour managers’ services and day to day customer engagement activities to ensure a memorable holiday experience to our every customer.• Effective communication: Ensuring clear and regular communication with our supplier partners (hotels, transport vendors) and guests' on tour to ensure flawless service during the tour for the guests and quick resolution of any complaints.• Strategic planning of products: Focusing on innovation & new ideas to create a memorable holiday. Cost control, in-depth analysis on consumer needs and constantly give feedback and suggestions to product managers to help them create better products.• Tour End Feedback: Proactively getting the feed backs collected from the guests, analyzing them to improve future services.• Formulated fixed departures SOP’s for the smooth and profitable execution of the group tours (including charter flights) Management of tour escorts and vendors (transporters and hotels) with high level of Customers' Satisfaction & profitability.

• Creation of holiday packages for Makemytrip.com website• Competitive Analysis of holiday packages with other travel companies• Responsible for the achievement of the sales target of the respective destination• Contracting and procurement: contracting & procurement with extremely competitive rates for the holiday packages• Marketing: Coordination with the marketing for query generation Got Promotion: Deputy Manager effective April 2011.

Managed Domestic Fixed Departure holidays, Inbound and MICE operations team of 25 members• Ensuring services committed are arranged on timely basis and guests get their documents and services on time• Setting up right expectations of the Customers about their holiday arrangements• Regular communications with DMC and on ground tour managers for ensuring flaw less service• Tour managers planning and management

• Designed processes and managed team handling Domestic holidays operations- FIT and Fixed Departure• Managed operations of initial trial of B2B affiliation of Travelocity with makemytrip.com.

• Process and product innovation- Was instrumental in setting up Online hotel Inventory management and Hotel Rate loading processes and led a team which supported the loading of room inventory and hotel rates on the makemytrip’s website. • Led a team which was responsible for keeping a track of hotel rates and room availability on the competitors websitesReceived an award from the CEO of the company in recognition of my performance

• Process Management: • Handled customer complaints and escalations. Made Flight bookings on Amadeus and Galileo.• Got the bookings made on the Ebookers and Travel bag web sites processed within the agreed turnaround time(TAT)• Met the defined Service Level Agreement & Performance Matrices for the process• Regular team briefing on process related information and updatesII. People Management: • Performance management of each team member on daily/weekly basis towards meeting defined performance matrix. Monitoring, Analyzing & Coaching• Training- Identifying training needs of the team members & recommend accordingly to the process Manager• Discipline: Ensure roster adherence & adherence to code of conduct as stated in HR policy• Retention: Responsible for staff retention within the team.• Succession Planning: Nurturing talent toward future leaders.

• Processing online bookings, made on ebookers.com website• Handling service escalation calls• Coordination with various airlines offices for resolving customers' problems• Creating flight bookings for the customers on CRS (Amadeus/Galileo)

• Handling service calls• Coordination with various airlines offices for resolving customers' problems• Creating flight bookings for the customers on CRS• ( Amadeus)