Aditya Maurya Email & Phone Number

Bengaluru, Karnataka, India

Process Improvement: Identified inefficiencies in existing processes and implemented improvements to enhance productivity, efficiency, and customer satisfaction.Stakeholder Management: Cultivated strong relationships with multinational stakeholders.Requirement Gathering: Collaborated with global clients to identify end-user training needs.Solution Design: Defined customer applications and processes to tailor digital adoption solutions.Data-Driven Insights:… Show more Process Improvement: Identified inefficiencies in existing processes and implemented improvements to enhance productivity, efficiency, and customer satisfaction.Stakeholder Management: Cultivated strong relationships with multinational stakeholders.Requirement Gathering: Collaborated with global clients to identify end-user training needs.Solution Design: Defined customer applications and processes to tailor digital adoption solutions.Data-Driven Insights: Analyzed user behavior data to enhance digital adoption strategies.Strategic Consulting: Leveraged Whatfix to propose innovative digital adoption solutions.Cross-Functional Collaboration: Partnered with diverse teams to deliver efficient solutions.Content Creation: Developed engaging training content (walkthroughs, tooltips, checklists) using Whatfix Studio Editor.Standardization: Contributed to global standards and guidelines for consistent delivery.Domain Expertise: Gained deep understanding of various enterprise applications, processes, and user personas across industries (IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, Oil and Gas). Show less

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Tool Adoption: Lead the onboarding process for new clients, developing customized adoption strategies, providing hands-on training, and ongoing support to ensure clients fully utilize our tools to meet their objectives.Revenue Retention: Implement proactive retention strategies to minimize churn, increase customer loyalty, and enhance revenue retention rates. Work closely with clients to understand their needs, address concerns, and optimize their experience with our products and… Show more Tool Adoption: Lead the onboarding process for new clients, developing customized adoption strategies, providing hands-on training, and ongoing support to ensure clients fully utilize our tools to meet their objectives.Revenue Retention: Implement proactive retention strategies to minimize churn, increase customer loyalty, and enhance revenue retention rates. Work closely with clients to understand their needs, address concerns, and optimize their experience with our products and services.Client Relationship Management: Build and maintain strong relationships with clients by actively listening to their requirements, providing expert guidance, and delivering exceptional customer service. Anticipate client needs and proactively address issues to ensure high levels of satisfaction.Tool Integration: Evaluate clients' existing toolsets, identify integration opportunities, and implement seamless solutions. Collaborate with cross-functional teams to ensure tools are integrated efficiently, enhancing overall business processes and productivity.Collaboration: Collaborate effectively with sales, marketing, and product development teams to align customer success strategies with overall business objectives. Provide valuable insights from client interactions to inform product development and marketing efforts.Data Analysis: Utilize data-driven insights to monitor customer behavior, track adoption rates, and identify areas for improvement. Analyze customer feedback and usage patterns to make data-backed recommendations for enhancing customer success initiatives. Show less

Navi Mumbai, Maharashtra, India

Redressal of customer complaintsAddressing customer queriesCoordination between technical and non technical teamsConduct trainings to eradicate deviations from SOPsMaintaining documentation as per the ISO standards

Mumbai Area, India

Conducting Training of food handlers on various topics ofFood SafetyMaintaining the Documentation of the respective outletsClosing of Non conformities and Consumer Complaintsrelating to Food Safety and HygieneConducting Food Safety,Vendor, Dry Store and Pest ControlAudits

Rabale, Navi Mumbai

End to End Project coordinationTraining new auditorsConducting FSMS/HACCP and GMP/GHP audits

Master'S Degree, Food Science And Technology

Bachelor Of Science - Bs, Biotechnology, A

Activities and Societies: I was a part of team which stood second in an intra-collegiate event. I was the co writer in the team of two.

Class 12, Science, 74%